Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
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Work History
Customer Service Representative | 12/2013 to Current
Carlisle Interconnect Technologies - Denver , CO
Carlisle Interconnect Technologies - Denver , CO
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
Customer ServiceCustomer Service Representative | 01/2004 to 11/2013
E. A. Sween Company - Eleva , WI
E. A. Sween Company - Eleva , WI
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Devised workaround solutions for Type-related issues, resulting in Result.
- Managed expectations and exhibited excellent follow-through related to Task.
- Educated customers about billing, payment processing and support policies and procedures.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Implemented and developed customer service training processes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Optimized customer support by establishing collaborative service environment.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Effective liaison between customers and internal departments.
- Achieved Result by introducing Software for Type tasks.
- Met all customer call guidelines including service levels, handle time and productivity.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Improved overall efficiency Number% by anticipating needs and providing outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Surpassed sales goals through implementation of effective marketing strategies.
- Contributed to annual store sales of $Amount per Timeframe.
- Worked with vendors to schedule more than Number daily pickups and Number weekly deliveries.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
- Trained new personnel regarding company operations, policies and services.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Facilitated inter-departmental communication to effectively provide customer support.
- Processed Number invoices each Timeframe and mailed documentation to clients.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Entered orders into Type computer database system.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
Shift Supervisor | 06/1999 to 12/2003
Kubota Manufacturing Of America - City , STATE
Kubota Manufacturing Of America - City , STATE
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Consulted with HR teams to identify and onboard optimal candidates for Type and Type positions.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Developed and enhanced job assignments for Type team, planned production schedules and strengthened organization of task flows.
- Regulated pricing, inventory count and supply during shift hours.
- Oversaw talented team of Job titles by actively communicating project information, remedying issues and delivering positive feedback.
- Decreased necessary training time by updating and overhauling training program.
- Determined operational weak points and implemented corrective actions to resolve concerns.
Education
SouthSouth Brunswick High School - City | High School DiplomaBusiness Administration, 05/1987
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Resume Strength
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Resume Overview
School Attended
- SouthSouth Brunswick High School
Job Titles Held:
- Customer Service Representative
- Customer ServiceCustomer Service Representative
- Shift Supervisor
Degrees
- SouthSouth Brunswick High School - City | High School Diploma
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