Customer Service Representative Resume Example
Multi-faceted professional looking to further my skills and career. I have extensive experience in customer service and an acting background that brings an edge to my customer interactions. I am able to stay calm and collected with difficult customers while still helping them the best I can. I am a great listener, and an avid note-taker which helps me keep track of customer needs. Most of my jobs have required me to work in a fast-paced environment, while I like the pressure... I find it more beneficial to take my time so that I can help customers in all ways possible. I believe strongly that customers should be viewed as faces, not numbers. I take a analytical approach in identifying the problems and anxieties the customer may be facing. I find that catering to each individual's needs helps me understand more about them, and puts me in better standing with them on a personal level. People describe me as detail-oriented, hard-working, and personable. My creative side also allows me to view my work in a long-term, big picture line of sight. It is important to me to creatively solve problems that make life easier in the long run. I am excited for this next chapter in my life, my main goal being: helping others in any way I can.
- Recommended home warranty to customers, thoroughly explaining details.
- Reviewed warranties and updated notes on each customer through a CRM.
- Responded to emails, text messages, and chats from customers. Calls included in-bound and out-bound to keep customers updated on the status of their repair.
- Leveraged sales expertise to promote home warranty and capitalize on upsell opportunities.
- Liaised with customers, management, technicians and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with up to 40 calls per day.
Created Trailers and promotional videos to help promote various anime including One Piece, Fairy Tail, Dr. Stone, My Hero Academia, and Dragon Ball Super.
- Worked with social and marketing teams to determine objectives for video concepts, pitched creative ideas to support objectives, and saw video pieces through to execution
- Created short-format and medium-format video pieces to promote sales and create brand awareness
- Sent projects to management/brand managers for review and approval
- Utilized Adobe Creative Cloud to complete all projects
- Edited audio, video, and motion graphics according to creative brand briefs and corporate brand strategy
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Scheduled reservations and managed seating arrangements in popular 4-seat Diner restaurant
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Prepared 5-8 daily stories to discuss during broadcasts.
- Answered booth call line and took song suggestions or comments from listeners.
- Announced different parts of radio broadcasts including ads, song switches and breaking news segments.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Informed audience about Denton events, general PSAs and music titles and artists.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Worked flexible hours; night, weekend, and holiday shifts.
- Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
- joellesavage.com
- Animation and motion graphics
- After Effects and Premier Pro
- Companionship and emotional support
- Fashion and editorial shoots
- Store and brand promotion
- Promotional marketing and advertising
- Audiovisual production and editing
- Friendly and personable
- Local arts and culture
- Observance of standards
- Inbound and Outbound Calling
- Report preparation
- Good listening skills
- Creative problem solving
- Professional telephone demeanor
- Technical Support
- Post-Production Expertise
- Directing experience
- Setting up equipment
- Pre-Production Planning
- Preparing sets
- Excellent work ethic
- Critical thinking
- Cultural awareness
- Relationship-Building
- Detail-oriented
- Strong Exposure Techniques
- Strong Compositional Skills
- Digital Enhancements
- Adobe Creative Suite
- Image Manipulation
- Visual design
- Retouching and color correction
- Equipment setup and maintenance
- Creative artistic vision
- Digital file creation
- Project Management
- Syncing and Narration
- Multi-Camera Editing
- Creative Collaboration
- Color Correction Knowledge
- Data management
- Singer, soprano-tenor
- Accepts direction and coaching graciously
- Memorization skills
- Performance improvement
- Acting
- Hair color: brown
- Height: 5' 6”
- Adobe Photoshop
- Visual storytelling
- Material selection
- Visual Art Creation
- Texture painting
- Networking skills
- Project design
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Resume Overview
School Attended
- Rockwall-Heath High School
- University of North Texas
Job Titles Held:
- Customer Service Representative
- Jr. Editor And Motion Graphics Designer
- Waitress/Team Member
- Radio Host
Degrees
- High School Diploma
Bachelor of Arts : Media Arts
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