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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Multi-faceted professional looking to further my skills and career. I have extensive experience in customer service and an acting background that brings an edge to my customer interactions. I am able to stay calm and collected with difficult customers while still helping them the best I can. I am a great listener, and an avid note-taker which helps me keep track of customer needs. Most of my jobs have required me to work in a fast-paced environment, while I like the pressure... I find it more beneficial to take my time so that I can help customers in all ways possible. I believe strongly that customers should be viewed as faces, not numbers. I take a analytical approach in identifying the problems and anxieties the customer may be facing. I find that catering to each individual's needs helps me understand more about them, and puts me in better standing with them on a personal level. People describe me as detail-oriented, hard-working, and personable. My creative side also allows me to view my work in a long-term, big picture line of sight. It is important to me to creatively solve problems that make life easier in the long run. I am excited for this next chapter in my life, my main goal being: helping others in any way I can.

Work History
Carlisle Interconnect Technologies - Customer Service RepresentativeFranklin Park , IL03/2020 - 09/2020
  • Recommended home warranty to customers, thoroughly explaining details.
  • Reviewed warranties and updated notes on each customer through a CRM.
  • Responded to emails, text messages, and chats from customers. Calls included in-bound and out-bound to keep customers updated on the status of their repair.
  • Leveraged sales expertise to promote home warranty and capitalize on upsell opportunities.
  • Liaised with customers, management, technicians and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with up to 40 calls per day.
Funimation (A Sony Pictures Television Company) - Jr. Editor And Motion Graphics DesignerCity , STATE04/2017 - Current

Created Trailers and promotional videos to help promote various anime including One Piece, Fairy Tail, Dr. Stone, My Hero Academia, and Dragon Ball Super.

  • Worked with social and marketing teams to determine objectives for video concepts, pitched creative ideas to support objectives, and saw video pieces through to execution
  • Created short-format and medium-format video pieces to promote sales and create brand awareness
  • Sent projects to management/brand managers for review and approval
  • Utilized Adobe Creative Cloud to complete all projects
  • Edited audio, video, and motion graphics according to creative brand briefs and corporate brand strategy
Spiral Diner - Waitress/Team MemberCity , STATE01/2017 - 09/2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Scheduled reservations and managed seating arrangements in popular 4-seat Diner restaurant
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
88.1 KNTU FM - Radio HostCity , STATE01/2016 - 01/2017
  • Prepared 5-8 daily stories to discuss during broadcasts.
  • Answered booth call line and took song suggestions or comments from listeners.
  • Announced different parts of radio broadcasts including ads, song switches and breaking news segments.
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news.
  • Informed audience about Denton events, general PSAs and music titles and artists.
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
Links
  • joellesavage.com
Skills
  • Animation and motion graphics
  • After Effects and Premier Pro
  • Companionship and emotional support
  • Fashion and editorial shoots
  • Store and brand promotion
  • Promotional marketing and advertising
  • Audiovisual production and editing
  • Friendly and personable
  • Local arts and culture
  • Observance of standards
  • Inbound and Outbound Calling
  • Report preparation
  • Good listening skills
  • Creative problem solving
  • Professional telephone demeanor
  • Technical Support
  • Post-Production Expertise
  • Directing experience
  • Setting up equipment
  • Pre-Production Planning
  • Preparing sets
  • Excellent work ethic
  • Critical thinking
  • Cultural awareness
  • Relationship-Building
  • Detail-oriented
  • Strong Exposure Techniques
  • Strong Compositional Skills
  • Digital Enhancements
  • Adobe Creative Suite
  • Image Manipulation
  • Visual design
  • Retouching and color correction
  • Equipment setup and maintenance
  • Creative artistic vision
  • Digital file creation
  • Project Management
  • Syncing and Narration
  • Multi-Camera Editing
  • Creative Collaboration
  • Color Correction Knowledge
  • Data management
  • Singer, soprano-tenor
  • Accepts direction and coaching graciously
  • Memorization skills
  • Performance improvement
  • Acting
  • Hair color: brown
  • Height: 5' 6”
  • Adobe Photoshop
  • Visual storytelling
  • Material selection
  • Visual Art Creation
  • Texture painting
  • Networking skills
  • Project design
Education
05/2013
Rockwall-Heath High School
City
High School Diploma
05/2017
University of North Texas
City
Bachelor of Arts: Media Arts
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Rockwall-Heath High School
  • University of North Texas

Job Titles Held:

  • Customer Service Representative
  • Jr. Editor And Motion Graphics Designer
  • Waitress/Team Member
  • Radio Host

Degrees

  • High School Diploma
    Bachelor of Arts : Media Arts

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