Customer Service Representative Resume Example Teletech Holdings

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in CSR best practices and related call options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english.

Skills

Credit card processing
Sales expertise
International sales support
Report preparation
Complaint resolution
Order Fulfillment
Inbound and Outbound Calling
Multi-line phone talent
Account management
Retail materials management
Warehousing functions

Strategic sales knowledge
Key holder experience
Professional telephone demeanor
Service standard compliance
Technical Support
Receiving support
Creative problem solving
Medical terminology knowledge
Shipping procedures understanding
Administrative support
Stocking and replenishing

Work History

11/2020 to CurrentCustomer Service RepresentativeTeletech Holdings | San Antonio, TX

Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Boosted sales revenue by skillfully promoting diverse insurance options.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Entered customer interaction details in Insurance to track requests, document problems and record solutions offered.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

01/2019 to 10/2020Mechanical TechnicianFirestone | San Antonio, TX

Identified mechanical problems and determined best solutions for correction.
Performed troubleshooting, diagnosis and repair of [Type] equipment.
Prepared and installed exchangers and vessels.
Coordinated installation of systems, machinery and components.
Implemented preventive maintenance measures to decrease emergent issues.
Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Completed root cause analysis, logged faults and prepared system reports.
Frequently diagnosed mechanical problems and determined how to correct issues.
Recommended design modifications to eliminate Motorcycle machine and system malfunctions.
Recommended retransmission equipment employment based on capabilities of equipment and mission requirements.
Collaborated with manufactures, vendors and clients to resolve design issues.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Performed research to develop equipment specifications for system performance parameters.

01/2016 to 01/2019Mechanical EngineerCoyote Powersports | Boerne, TX

Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.
Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
Performed thermal, electromagnetic, dynamic and structural engineering analyses on mechanical projects.
Tested models of alternate designs and processing methods to assess feasibility, operating condition effects, possible new applications and necessity of modification.
Provided mechanical design analysis and prototype development for servos and electro-mechanical components of motorcycle systems.
Reviewed project goals and objectives on monthly basis with project manager and design team.

Education

High School DiplomaCalallen High School, Corpus Christi, TX

Resume Overview

Companies Worked For:

Teletech Holdings
Firestone
Coyote Powersports

School Attended

Calallen High School

Job Titles Held:

Customer Service Representative
Mechanical Technician
Mechanical Engineer

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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