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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

My goal is to build a long term career within a company that allows me to utilize my exemplary customer service skills and leadership experience while also permitting me to learn new skills and technologies for the betterment of myself and the company.

I am a positive, upbeat CSR that brings more than ten years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. I have a proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

I try to be always be friendly and efficient while always focusing on customer satisfaction with exceptional service and support. I have a work background that has left me skilled in promoting sales to increase revenue for the business while addressing diverse issues for clients.

Skills
  • Administrative duties
  • Cash handling
  • Closing sales
  • Copying, faxing, scanning, composing emails
  • Customer Service
  • Interviewing and hiring
  • Human Resources
  • Knowledge of most health Insurances
  • Retail sales
  • Phone etiquette
  • The ability to connect with people
  • Empathy
  • Soft skills and communication
  • Natural leadership skills
  • Ability to work with others in a team setting
  • Being able to think outside of the box and get creative.
  • The ability to adapt to any situation.
  • 100% motivated to learn and continue to grow.
  • High-energy attitude
  • Courteous demeanor
  • Microsoft Office expertise
  • Problem-solving abilities
Experience
08/2020 to Current
Customer Service RepresentativeTipton Ridge Veterinary Medical Center － Pulaski, VA
  • Inform clients about billing procedures, process payments and provide payment option solutions, such as Care Credit and Scratch Pay.
  • Ask questions to determine service needs and accurately input information into the system.
  • Set up and activate customer accounts. I am currently sitting at a 92% rate of booking first time clients on a goal of 70%
  • Escalate customer concerns, store issues and inventory requirements to supervisors.
  • Worked with CSR Lead, Tara, to develop customer service improvement initiatives.
  • Answer inbound calls in a friendly manner that makes clients feel valued and want to continue using our services.
  • Deliver world class service and support to each customer, paving way for future business opportunities.
  • Field client complaints and queries, fast-tracking them for problem resolution.
  • Cultivate impactful relationships with clients and drive business development through customer service.
  • Answer client questions and address concerns in the moment, resulting in less worries for the Office Manager, Practice Manager and Doctor.
  • Educate customers on special pricing and company offerings. Such as 1/2 off Spay/neuter surgeries for animals under 6 months.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Clean and disinfect the service area and lobby daily.
  • Work closely with my team to create a positive work environment, that is inclusive and productive.
04/2019 to 07/2020
Front Desk ReceptionistEncore OBGYN of SWVA － Blacksburg, VA
  • Answering phone calls.
  • COVID-19 screening.
  • Confirming appointments.
  • Patient care.
  • Assisting with in office procedures.
  • Faxing, copying and scanning documents.
  • Notating in patient's charts.
  • Cleaning.
  • Collecting and inputting insurance information.
  • Inputting patient demographics.
10/2014 to 01/2019
Front End SupervisorBest Buy － Christiansburg, VA
  • Oversaw the Back Office Lead and all their job responsibilities.
  • Led a team of 10-13 Customer Service Associates.
  • Coached, trained and developed not only my team, but employees all throughout the store.
  • Responsible for my team hitting their metrics while providing world class customer experiences.
  • Sales Floor leading which entails interacting with both customers and associates to provide the complete solution for each customer.
  • Manager on Duty functions such as answering the manager phone line and coming up to solutions over the phone and dealing with in store customer issues.
  • Key Holder responsibilities such as opening and closing the store.
11/2011 to 10/2014
Back Office LeaderBest Buy － Christiansburg, VA
  • Daily Cash Office duties such as counting down the till and making deposits.
  • Supply management and ordering.
  • Administrative work.
  • Human Resources related activities.
  • Coordinated all hiring'.
  • Took care of all functionality of retail equipment (registers, scanners, printers).
  • Trained and coached on proper cash handling and general customer service.
Education and Training
Some College (No Degree): Veterinary Technician ProgramPenn Foster College － Scottsdale, AZ
Why do I want this position?

There are quite a few reasons why I really want to move to medical. Working closely with animals has always been a dream and goal of mine. I feel that it will be a challenge for me. A challenge that I will meet head on. I know I have a lot to learn and it will not be easy. I am a fast learner and I am dedicated. I have the will and the heart to give my all to this position, the animals and owners.

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Resume Overview

Companies Worked For:

  • Tipton Ridge Veterinary Medical Center
  • Encore OBGYN of SWVA
  • Best Buy

School Attended

  • Penn Foster College

Job Titles Held:

  • Customer Service Representative
  • Front Desk Receptionist
  • Front End Supervisor
  • Back Office Leader

Degrees

  • Some College (No Degree) : Veterinary Technician Program

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