Technical Support Representative adept at resolving complex network issues. Critical Thinker who addresses customers issues quickly and who consistently exceeds performance standards. Level headed and calm in stressful situations with well- developed people skills.
Customer Service Representative July 2017 to CurrentFamily Dollar － Knightdale , NC
Provides customer engagement in positive and approachable manner.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Independently stocks shelves and recovers merchandise in the store.
Accurately handles customer funds and processes transactions using the POS system.
Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Technical Support Representative February 2016 to June 2017Ibex Global － Newport News, Virginia
Answer incoming calls and analyze the queries and problems of the callers.
Perform security check and verify details of the customer, service plan and other specifications in the CRM.
Log in nature of complaint and other details regarding the problem as provided by the callers.
Ensure customer satisfaction and escalate calls to tier 2 if the caller is not satisfied
Cashier August 2010 to April 2015Kentucky Fried Chicken KFC － Newport News , VA
Serving customers and preparing orders.
Providing excellent customer service responsibilities
Greeting customers, taking orders, and completing customer transactions on the cash register.
Food preparation/preparing menu items and assembling orders.
Maintaining a clean and organized work area and a presentable store environment.
Education and Training
Associate of Applied Science : Medical Administration , 2014Ultimate Medical Academy － Clearwater, FL
High School Diploma : 2009Heritage High School － Newport News , VA
Great Computer skills- (Windows, Excel, Word, Microsoft ,ect )
Excellent Customer Service skills
Trouble Shooting different devices
Activities and Honors
Academic Honors from The Dean at Ultimate Medical Academy(3.8 gpa)