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Customer Service Representative Resume Example

Resume Score: 100%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

To obtain a position- with preferential orientation to career in the field of General Business.-- Where I can put into use my knowledge on Management, acquired skills, and significant background in Accounting, to contribute to the endeavors of the company.

Strategic E-commerce Executive offering 25 years of progressive experience in digital marketing. Skilled with brand development and market segmentation to drive new business growth. Adept with SEO and Goggle Analytics.

Skills
  • Associate of Applied Science in General Business received from Technical College of Lowcountry May 2018
  • Proven team player, flexible, fast learner and alert
  • 1997 received Cosmetology License from Technical College of the Lowcountry and South Carolina State Board
  • Over 10 years in computer software
  • Over 15 years of bookkeeping
  • Over 18 years of tax preparing
  • Over 20 years in management
  • Over 22 years as a cashier
  • Certificate of Entrepreneurship from Technical College of the Lowcountry
Work History
Customer Service Representative, 01/2002 to 01/2009
Holiday Inn Express – Bluffton, SC
  • Guest Service Represented
  • Checking in and out guest and making reservation
  • Receiving payment's and dealing with public
  • Trained 4 new employees each quarter in procedures and policies in order to maximize team performance
  • Reviewed account and service histories to identify trends and issues
  • Worked with managers to develop service improvement initiatives
Manager, 01/2002 to 04/2018
Jackson Hewitt Tax Service – Beaufort, SC
  • Trained and mentor's new employees to maximize team performance and achieve daily performance objectives
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Trained 15 employees in inventory o, POS systems and product knowledge, contributing to 50% increase in customer satisfaction ratings
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
Hair Stylist, 04/2010 to 06/2018
Great Clips – Bluffton, SC
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Trained salon staff in traditional and innovative haircutting techniques and salon management
  • Completed safety training and certifications
  • Determined appropriate hair treatments based on conditions and textures
  • Serviced high-profile clients with intricate coloring and highlighting techniques
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services on over 19 clients daily
Accounts Payable /Accounts Receivable Manager , 06/2018 to Current
StoneWorks, Inc. – Hilton Head Island, SC
  • Verified discrepancies and resolved clients' billing issues
  • Processed incoming payments in accordance with established financial policies
  • Completed daily process adjustments to maintain accuracy
  • Posted revenues by verifying and entering transactions from lock box and local deposits
  • Reconciled daily AR ledger and verified proper posting
  • Prepared bills receivable, invoices and bank deposits
  • Maintained records by imaging invoices, debits and credits
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Completed bi-weekly payroll for 49 employees
  • Performed billing, collection and reporting functions for office generating over $12,768,546.00, annually
  • Supervised and guided new employees on PTO and New Hiring Tasks , responded quickly to questions, which improved understanding of job responsibilities
Education
Associate of Applied Science: Accounting And Business Management, 04/2018
Technical College of the Lowcountry - Beaufort, SC
Cosmetology License: Cosmetology, 03/1998
Technical College of The Lowcountry - Beaufort, SC
Certifications

1996-1998

Technical College of the Lowcountry

Cosmetology

Skills
  • Associate of Applied Science in General Business received from Technical College of Lowcountry May 2018
  • Proven team player, flexible, fast learner and alert
  • 1997 received Cosmetology License from Technical College of the Lowcountry and South Carolina State Board
  • Over 10 years in computer software
  • Over 15 years of bookkeeping
  • Over 18 years of tax preparing
  • Over 20 years in management
  • Over 22 years as a cashier
  • Certificate of Entrepreneurship from Technical College of the Lowcountry
Work History
Customer Service Representative, 01/2002 to 01/2009
Holiday Inn Express – Bluffton, SC
  • Guest Service Represented
  • Checking in and out guest and making reservation
  • Receiving payment's and dealing with public
  • Trained 4 new employees each quarter in procedures and policies in order to maximize team performance
  • Reviewed account and service histories to identify trends and issues
  • Worked with managers to develop service improvement initiatives
Manager, 01/2002 to 04/2018
Jackson Hewitt Tax Service – Beaufort, SC
  • Trained and mentor's new employees to maximize team performance and achieve daily performance objectives
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Trained 15 employees in inventory o, POS systems and product knowledge, contributing to 50% increase in customer satisfaction ratings
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
Hair Stylist, 04/2010 to 06/2018
Great Clips – Bluffton, SC
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Trained salon staff in traditional and innovative haircutting techniques and salon management
  • Completed safety training and certifications
  • Determined appropriate hair treatments based on conditions and textures
  • Serviced high-profile clients with intricate coloring and highlighting techniques
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services on over 19 clients daily
Accounts Payable /Accounts Receivable Manager , 06/2018 to Current
StoneWorks, Inc. – Hilton Head Island, SC
  • Verified discrepancies and resolved clients' billing issues
  • Processed incoming payments in accordance with established financial policies
  • Completed daily process adjustments to maintain accuracy
  • Posted revenues by verifying and entering transactions from lock box and local deposits
  • Reconciled daily AR ledger and verified proper posting
  • Prepared bills receivable, invoices and bank deposits
  • Maintained records by imaging invoices, debits and credits
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Completed bi-weekly payroll for 49 employees
  • Performed billing, collection and reporting functions for office generating over $12,768,546.00, annually
  • Supervised and guided new employees on PTO and New Hiring Tasks , responded quickly to questions, which improved understanding of job responsibilities
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Resume Overview

Companies Worked For:

  • Holiday Inn Express
  • Jackson Hewitt Tax Service
  • Great Clips
  • StoneWorks, Inc.

School Attended

  • Technical College of the Lowcountry
  • Technical College of The Lowcountry

Job Titles Held:

  • Customer Service Representative
  • Manager
  • Hair Stylist
  • Accounts Payable /Accounts Receivable Manager

Degrees

  • Associate of Applied Science : Accounting And Business Management , 04/2018
    Cosmetology License : Cosmetology , 03/1998

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