Customer Service Representative Resume Example Holiday Inn Express

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

To obtain a position- with preferential orientation to career in the field of General Business.-- Where I can put into use my knowledge on Management, acquired skills, and significant background in Accounting, to contribute to the endeavors of the company.

Strategic E-commerce Executive offering 25 years of progressive experience in digital marketing. Skilled with brand development and market segmentation to drive new business growth. Adept with SEO and Goggle Analytics.

Skills

Associate of Applied Science in General Business received from Technical College of Lowcountry May 2018
Proven team player, flexible, fast learner and alert
1997 received Cosmetology License from Technical College of the Lowcountry and South Carolina State Board
Over 10 years in computer software
Over 15 years of bookkeeping

Over 18 years of tax preparing
Over 20 years in management
Over 22 years as a cashier
Certificate of Entrepreneurship from Technical College of the Lowcountry

Work History

Customer Service Representative, 01/2002 to 01/2009
Holiday Inn Express – Bluffton, SC

Guest Service Represented
Checking in and out guest and making reservation
Receiving payment's and dealing with public
Trained 4 new employees each quarter in procedures and policies in order to maximize team performance
Reviewed account and service histories to identify trends and issues
Worked with managers to develop service improvement initiatives

Manager, 01/2002 to 04/2018
Jackson Hewitt Tax Service – Beaufort, SC

Trained and mentor's new employees to maximize team performance and achieve daily performance objectives
Maintained open and professional team relationships to quickly identify and resolve issues
Trained 15 employees in inventory o, POS systems and product knowledge, contributing to 50% increase in customer satisfaction ratings
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms

Hair Stylist, 04/2010 to 06/2018
Great Clips – Bluffton, SC

Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
Trained salon staff in traditional and innovative haircutting techniques and salon management
Completed safety training and certifications
Determined appropriate hair treatments based on conditions and textures
Serviced high-profile clients with intricate coloring and highlighting techniques
Completed wet styling, thermal styling, permanent waving and hair relaxing services on over 19 clients daily

Accounts Payable /Accounts Receivable Manager , 06/2018 to Current
StoneWorks, Inc. – Hilton Head Island, SC

Verified discrepancies and resolved clients' billing issues
Processed incoming payments in accordance with established financial policies
Completed daily process adjustments to maintain accuracy
Posted revenues by verifying and entering transactions from lock box and local deposits
Reconciled daily AR ledger and verified proper posting
Prepared bills receivable, invoices and bank deposits
Maintained records by imaging invoices, debits and credits
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Completed bi-weekly payroll for 49 employees
Performed billing, collection and reporting functions for office generating over $12,768,546.00, annually
Supervised and guided new employees on PTO and New Hiring Tasks , responded quickly to questions, which improved understanding of job responsibilities

Education

Associate of Applied Science: Accounting And Business Management, 04/2018
Technical College of the Lowcountry - Beaufort, SC

Cosmetology License: Cosmetology, 03/1998
Technical College of The Lowcountry - Beaufort, SC

Certifications

1996-1998

Technical College of the Lowcountry

Cosmetology

Skills

Associate of Applied Science in General Business received from Technical College of Lowcountry May 2018
Proven team player, flexible, fast learner and alert
1997 received Cosmetology License from Technical College of the Lowcountry and South Carolina State Board
Over 10 years in computer software
Over 15 years of bookkeeping

Over 18 years of tax preparing
Over 20 years in management
Over 22 years as a cashier
Certificate of Entrepreneurship from Technical College of the Lowcountry

Work History

Customer Service Representative, 01/2002 to 01/2009
Holiday Inn Express – Bluffton, SC

Guest Service Represented
Checking in and out guest and making reservation
Receiving payment's and dealing with public
Trained 4 new employees each quarter in procedures and policies in order to maximize team performance
Reviewed account and service histories to identify trends and issues
Worked with managers to develop service improvement initiatives

Manager, 01/2002 to 04/2018
Jackson Hewitt Tax Service – Beaufort, SC

Trained and mentor's new employees to maximize team performance and achieve daily performance objectives
Maintained open and professional team relationships to quickly identify and resolve issues
Trained 15 employees in inventory o, POS systems and product knowledge, contributing to 50% increase in customer satisfaction ratings
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms

Hair Stylist, 04/2010 to 06/2018
Great Clips – Bluffton, SC

Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
Trained salon staff in traditional and innovative haircutting techniques and salon management
Completed safety training and certifications
Determined appropriate hair treatments based on conditions and textures
Serviced high-profile clients with intricate coloring and highlighting techniques
Completed wet styling, thermal styling, permanent waving and hair relaxing services on over 19 clients daily

Accounts Payable /Accounts Receivable Manager , 06/2018 to Current
StoneWorks, Inc. – Hilton Head Island, SC

Verified discrepancies and resolved clients' billing issues
Processed incoming payments in accordance with established financial policies
Completed daily process adjustments to maintain accuracy
Posted revenues by verifying and entering transactions from lock box and local deposits
Reconciled daily AR ledger and verified proper posting
Prepared bills receivable, invoices and bank deposits
Maintained records by imaging invoices, debits and credits
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Completed bi-weekly payroll for 49 employees
Performed billing, collection and reporting functions for office generating over $12,768,546.00, annually
Supervised and guided new employees on PTO and New Hiring Tasks , responded quickly to questions, which improved understanding of job responsibilities

Resume Overview

Companies Worked For:

Holiday Inn Express
Jackson Hewitt Tax Service
Great Clips
StoneWorks, Inc.

School Attended

Technical College of the Lowcountry
Technical College of The Lowcountry

Job Titles Held:

Customer Service Representative
Manager
Hair Stylist
Accounts Payable /Accounts Receivable Manager

Degrees

Associate of Applied Science : Accounting And Business Management , 04/2018
Cosmetology License : Cosmetology , 03/1998

Customer Service Representative Resume Example

Resume Score: 100%

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