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customer service representative resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Devoted worker with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs. Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans.

Skills
  • Animal Care
  • Illness and Injury Detection
  • Animal Observations
  • Animal Quarters Maintenance
Experience
06/2021 to Current
Customer Service Representative Capitol Federal Savings Bank Mission, KS,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
10/2019 to 05/2021
Laboratory Animal Technician Envigo Princeton, NJ,
  • Handled and restrained animals following safety requirements and procedures.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Sterilized and maintained veterinary care instruments and equipment.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Collected fluids from animals for laboratory testing.
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Assessed animals for injury and illness.
10/2012 to 10/2015
Animal Handler Integrated Life Choices Hastings, NE,
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
  • Fed pets on-schedule and with appropriate food for developmental or health requirements.
  • Communicated positively with clients to understand and meet pets' unique needs.
  • Administered medication and treatment as prescribed by veterinarian to optimize animal health.
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.
  • Monitored pets for stress, behavioral and health issues, fostering safety.
  • Sought veterinarian attention to facilitate care for sick or injured pets.
  • Greeted customers to determine wants or needs.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
  • Administered medications to animals.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Assessed animals for injury and illness.
  • Socialized animals to prepare for adoption.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Followed precise feeding instructions and schedules for animals under care.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
10/2004 to 06/2006
Farm Hand Hancock Farms City, STATE,
  • Assisted with feeding, tagging and treating calves.
  • Washed and cleaned cattle udders, milk parlors and tanks.
  • Built, maintained and repaired livestock fences.
  • Maintained high standards of animal welfare when performing feeding and milking procedures.
  • Patrolled, inspected and reported animal health and reported suspicious or unusual behavior.
  • Adhered to department standards to promote safety and milk quality.
  • Took milk samples from storage tanks.
  • Provided aid during breeding sessions to maximize effectiveness.
  • Collaborated with veterinarians to provide medicine and vaccinations for sick animals.
  • Fed and watered livestock and monitored food and water supplies.
  • Examined animals to detect illness, injury or disease.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
  • Shifted animals between grazing areas to foster sufficient access to food.
  • Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
  • Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
Education and Training
Expected in 06/2009 to to
Associate of Arts: Liberal Arts And General Studies
Quinsigamond Community College - Worcester,
GPA:
  • 2008,2009 - Dean's List
  • 2008,2009 - Honor Roll
  • Phi Theta Kappa Recipient
  • 3.98 GPA
Expected in to to
Bachelor of Science: Animal Behavior And Ethology
Unity College - Unity, ME,
GPA:

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Resume Overview

School Attended

  • Quinsigamond Community College
  • Unity College

Job Titles Held:

  • Customer Service Representative
  • Laboratory Animal Technician
  • Animal Handler
  • Farm Hand

Degrees

  • Associate of Arts
  • Bachelor of Science

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