LiveCareer-Resume

customer service representative resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in Product Sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient Sale Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding product standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hardworking Sales Representative accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer satisfaction standards and best practices.

Skills
  • Credit card payment processing
  • Quality assurance controls
  • Adaptive team player
  • Conflict mediation
  • Sales expertise
  • In-store support
  • Office equipment proficiency
  • Call center experience
  • Problem-solving abilities
  • Customer relations
  • High-energy attitude
  • Technologically savvy
  • Retail sales customer service
  • Courteous demeanor
  • Microsoft Office expertise
  • Inbound and outbound calling
Experience
11/2019 to Current Customer Service Representative Unity Health Insurance | Sauk City, WI,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assisted approximately 25 customers each Hour with Product and service questions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in a reduction in complaint calls.
  • Exceeded company productivity standard on consistent basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Interviewed customers regarding Website, automated system and account issues and reported feedback to management team.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
04/2010 to Current Sales Representative Trex Company, Inc | Winchester, VA,
  • Kept up-to-date with regional market and rental industry trends to optimize marketing and sales plans.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Created and implemented store displays, promoting sales and growth.
  • Worked with Development and Manufacturing teams to assess, update and optimize delivery dates for customers.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Placed orders and answered customer questions in-person, over phone to maximize customer service.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Monitored customer order process and addressed customer issues.
  • Improved overall customer purchasing experiences to promote steady revenue.
06/2014 to 11/2019 Sales Associate Lakeshirts, Inc | Detroit Lakes, MN,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped average of 20-45 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed specialty items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Reset store displays for special events and seasonal merchandise changes.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend optimal fashion and accessories selections.
Education and Training
Expected in 06/2009 to to High School Diploma | Penn Foster Career School, Scranton, PA GPA:
Expected in to to | Teaching English As A Second Language The TEFL.org Online Training, United Kingdom, GPA:
Additional Information

I've done extensive missionary work over the past 6 years. Traveling to countries such as Nicaragua, Thailand, Korea, and Costa Rica. In these travels I've learned so much about people, their cultures, and life in general. It has been a humbling experience to recognize that we are all people on this planet, just trying to get by and live another day. Yet, traveling to these countries has showed me how much I want to give back and help as much as possible. Unfortunately, since the start of COVID-19, I have been unable to travel and assist as I've done in the past. However, it is my hope to start up this work again in the future.

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Resume Overview

School Attended

  • Penn Foster Career School
  • The TEFL.org Online Training

Job Titles Held:

  • Customer Service Representative
  • Sales Representative
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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