LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Ambitious sales associate with 12 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Skills
  • Issue resolution
  • POS systems
  • Payment processing
  • Strategic and organized Planning
  • Customer Relationship Management
  • Computer-literate with proficiency in Microsoft products
  • Product recommendations
  • Effective customer upselling
  • Dodd handler
  • TABC
Experience
09/2019 to Current
Customer Service Representative Unity Health Insurance Wi, WI,
  • Answer product service questions suggesting information about other products and services
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
  • Resolve product or service problems by clarifying the customer’s complaint; assessing the problem, expediting correction or adjustment and following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered customer questions and addressed concerns, resulting in 15% reduction in complaint calls
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Addressed C3 website inquiries per day, converting 5 a week into renewal customers.
03/2015 to 05/2017
Cashier Universal Health Services Torrance, CA,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
06/2011 to 12/2014
Package Handler Fedex Ground Ph Us Mccook, IL,
  • Assemble, lines and pads cartons, crates and containers manually to prepare them for shipment
  • Handle fragile items and hazardous materials in a safe manner according to company and government rules and regulations
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Performed repair work on conveyor equipment, notifying the designated responder department of issues requiring more extensive repairs.
  • Offered to assist Department manager with office duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Inspected 75 packages per shift to determine any product or package damage.
06/2011 to 12/2014
Associate Cashier Gpm Investments North Charleston, SC,
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Processed returned items in accordance with store policy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Distributed new merchandise efficiently to different departments.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Accurately handled over $1500 of payments daily in cash and credit cards payments for products.
Education and Training
Expected in to to
Bachelor of Arts: Business Administration
Jarvis Christian College - Hawkins, TX
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Jarvis Christian College

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Package Handler
  • Associate Cashier

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: