LiveCareer-Resume

customer service representative resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated Certified Medical Assistant with proven track record of managing administrative operations in the healthcare sector. Prioritize tasks, compile data for reports and perform multiple tasks with minimal oversight in busy settings. Proficient with Word, Excel and have used the Epic system in healthcare. I do have knowledge in ICD codes and medical terminology.

Skills
  • Administering student records
  • Hands-on clinical instruction
  • Evaluating student performance
  • Developing lesson plans
  • Curriculum development
  • Advising students
  • Time management
  • Microsoft Office
Education and Training
Hamilton Technical College Davenport, IA Expected in 09/2010 Certified Medical Assistant : - GPA :
Davenport High School Davenport, IA, Expected in 06/1990 High School Diploma : - GPA :
Experience
Travelcenters Of America - Customer Service Representative
Remington, IN, 02/2017 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
Lincoln Tech - Medical Assistant Instructor
Moorestown, NJ, 06/2016 - 02/2017
  • Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
  • Helped students develop technical and soft skills necessary for successful medical assistant work.
  • Maintained student engagement and program retention by offering quality education and support for unique needs.
  • Advised students one-on-one to help with educational and career planning decisions.
  • Delivered education in line with governmental, accreditation and institutional policies and procedures.
  • Created homework assignments and handouts applicable to classroom lesson plans.
  • Assessed students' knowledge and skills through assignments and exams.
Southcoast Health System - Certified Medical Assistant
New Bedford, MA, 01/2015 - 01/2016
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Southcoast Health System - Certified Medical Assistant
Fall River, MA, 07/2012 - 11/2014
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Obtained samples for testing following standard protocols.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Collected information and samples in support of staff research.
  • Gathered biological samples for laboratory tests.
  • Collected, labeled and stored lab samples according to laboratory specifications.
Southcoast Health System - Certified Medical Assistant
Fairhaven, MA, 09/2010 - 07/2012
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.

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Resume Overview

School Attended

  • Hamilton Technical College
  • Davenport High School

Job Titles Held:

  • Customer Service Representative
  • Medical Assistant Instructor
  • Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant

Degrees

  • Certified Medical Assistant
  • High School Diploma

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