customer service representative resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Diligent Sales Representative bringing experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Motivated Sales Representative of 8 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Customer Account Management
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Salesforce CRM
  • Inventory Management
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Proactive Self-Starter
  • Proficiency in Microsoft Office and G Suite
  • Sales Quota Achievement
  • Promoting Brand and Company Identity
  • Team-Oriented and Cooperative
East Lincoln High School Denver, NC Expected in 06/1987 High School Diploma : - GPA :
Work History
Unity Health Insurance - Customer Service Representative
Onalaska, WI, 12/2014 - 05/2021

Provided Exceptional Customer Service, Meet and Greet Customers, with a Strategy focused Assessment of the Customer needs and wants.

  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Unity Health Insurance - Customer Service Representative
Sauk City, WI, 12/2012 - 03/2013
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Optimized customer support by establishing collaborative service environment.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
Lockheed Martin Corporation - Helicopter Mechanic
Eglin Air Force Base, FL, 09/1987 - 12/2009
  • Followed safety procedures while analyzing issues and working on aircraft.
  • Logged maintenance notes regarding status of aircraft repairs.
  • Completed repair and maintenance work on 14 - 60 aircraft
  • Performed work in adherence with aviation regulations and protocols.
  • Performed flight line functions including AFE preflight and postflight requirements.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Maintained, inspected, adjusted and packed aircrew flight equipment.
  • Assisted with aircraft and equipment transport and movement.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
  • Provided for servicing, maintenance and protection of aircraft at all times while away from home station.

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Resume Overview

School Attended

  • East Lincoln High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Helicopter Mechanic


  • High School Diploma

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