LiveCareer-Resume

customer service representative resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about warehouse standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Credit card payment processing
  • Report creation
  • Problem-solving abilities
  • Schedule mastery
  • Call center experience
  • Adaptive team player
  • Organizational strengths
  • Customer relations
  • Active listening
  • Conflict resolution
  • Route management
  • Inbound and outbound calling
Experience
01/2020 to 05/2020
Customer Service Representative Vector Security San Francisco, CA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered a high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered hundreds+ inbound calls per day and directed to designated individuals or departments.
10/2019 to 12/2019
Package Handler Fedex Ground Ph Us Middletown, CT,
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Responded to job-related inquiries from the supervisor quickly and professionally and provided updates on anticipated task completion times.
  • Gained a complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
02/2019 to 10/2019
Cashier Amita Health Grosse Pointe, MI,

I worked at chipotle for

  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers.
  • Smoothly processed incoming orders, handling a high amount of transactions per day with exceptional accuracy.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions, and promotional offers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
04/2018 to 07/2018
Internship Student United Airlines Inc. City, STATE,

During the internship at united Airlines, I got to learn and experience a number of different things. I got to experience and work in an office type of environment for a couple of weeks. I also got to load the baggage under the plain before flights. I also got to what they call the control room which is isolated from the public and I learned how they direct and send incoming flights and outbound flights as well. Another thing I got to experience was the customer service part which is helping people check-in for their flights.

  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including [Task] and [Task].
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained updated [Type] knowledge through [Task] and [Task].
Education and Training
Expected in 05/2020 to to
High School Diploma:
Wichita Learning Center - Wichita, KS
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Wichita Learning Center

Job Titles Held:

  • Customer Service Representative
  • Package Handler
  • Cashier
  • Internship Student

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: