customer service representative resume example with 7+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Professional Summary
Personable and dedicated solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Dependable worker.
Skills
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Work History
Customer Service Representative, 01/2021 - 12/2021
Ascensus – Saint Louis Park, MN
Ascensus – Saint Louis Park, MN
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded company productivity standards on consistent basis.
Merchandiser, 05/2017 - 01/2021
Hanes Brands – Commerce, CA
Hanes Brands – Commerce, CA
- Organized and loaded product shipments and boxes.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Suggested products and services to match customers' stated needs and preferences.
- Built and maintained relationships with peers and upper management to drive team success.
Server/Bartender, 06/2014 - 04/2016
The Paradies Shops – St. Thomas, VI
The Paradies Shops – St. Thomas, VI
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server, 01/2013 - 12/2014
Lodging Dynamics – Lehi, UT
Lodging Dynamics – Lehi, UT
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Associate of Arts: Psychology Expected in
Lone Star College North Fallbrook - Spring, TX
Lone Star College North Fallbrook - Spring, TX
Associate of Arts: Psychology Expected in
Temple College - Temple, TX
Temple College - Temple, TX
High School Diploma: , Expected in 06/2012
Fred W. Edwards Academy - Temple, TX
Fred W. Edwards Academy - Temple, TX
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Resume Overview
School Attended
- Lone Star College North Fallbrook
- Temple College
- Fred W. Edwards Academy
Job Titles Held:
- Customer Service Representative
- Merchandiser
- Server/Bartender
- Server
Degrees
- Associate of Arts
- Associate of Arts
- High School Diploma
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