customer service representative resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Retail Sales Associate with 10+ years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

  • Stock management
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Training development aptitude
  • Stocking and replenishing
  • Credit card processing
  • Computer proficient
  • Retail store support
  • Team work
  • Quick learning
  • Very patient and always willing to help people.
  • Friendly approach to people.
  • 10+ years experience in customer service.
Work History
Customer Service Representative, 12/2016 - 02/2020
Unity Health Insurance Onalaska, WI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided basic technical support for clients on wide range of options in company products.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Greeted customers entering store and promoted sales or special programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate, 02/2010 - 12/2016
Public Consulting Group Boston, MA,
  • Give to customers information and advise of company products.
  • Resolve customers issues about how to make home improvement.
  • Installation , repair , restore and cleaning of customers carpet.
  • Installation of wallpapers.
  • Make orders to customers of janitor products and equipment.
  • Installation of laminated floor.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Always maintained a friendly.
Service Clerk, 07/2007 - 02/2010
Seattle Pacific University Coupeville, WA,
  • Maintained and organized service reception area and checkout counters.
  • Greeted incoming customers and answered questions about available services.
  • Restocked items and products in shelves.
  • Assisted customers in completing and submitting forms to update address .
  • Cashier
  • Educated customers about brands and products.
  • Used time efficiently when not serving customers, including cleaning counters, bathroom , restroom.
  • Actively pursued personal learning and development opportunities.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Provided accurate information about promotions, customer programs and products .
  • Cleaning parking areas, windows in store.
Nursery Worker, 04/2004 - 07/2007
Archdiocese Of San Antonio Uvalde, TX,
  • Rearranged planting beds and flower gardens seasonally.
  • Maximized water conservation by checking sprinkler spray angles.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Identified plant diseases and researched methods for mitigation.
  • Assisted customers with finding requested plants and flowers.
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
  • The primary type of plant used to be orchids ( Phalaenopsis, Dendrobium, Cattleya , Oncidium) and had learn how to keep and mantain health this type of plant ; the other tyes of plants was palms, evergreens, shrubs , coverages and grass.
Associate of Applied Science: Computer And Information Sciences, Expected in 09/2012
Inter American University of Puerto Rico Aguadilla - Aguadilla, PR
Status -
Additional Information

Studied 3 years of horticulture and botanic science at University of PuertoRico Mayaguez Campus.

Worked in plant nursery and have experience in evergreen and primary orchids . Worked in green areas maintainance using variety of tools to get the job done. Gained knowledge in how to grow, pot , transplant and keep a plant healthy.

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Resume Overview

School Attended

  • Inter American University of Puerto Rico Aguadilla

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate
  • Service Clerk
  • Nursery Worker


  • Associate of Applied Science

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