LiveCareer-Resume

customer service representative resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-XXX, resumesample@example.com
Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.

Dedicated CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 5 plus years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Skills
  • Product organization
  • Retail sales customer service
  • In-store support
  • Materials transport
  • Promotional support
  • Shipping and receiving understanding
  • Call Center Operations
  • Business development understanding
  • Problem-solving abilities
  • Courteous demeanor
  • Route management
  • Transportation solution development
  • High-energy attitude
  • Project management abilities
  • Store maintenance
  • Customer relations
  • Stockroom procedures
  • Credit card payment processing
Experience
02/2019 to 05/2020 Customer Service Representative Vector Security | Columbia, MD,
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
05/2018 to 06/2019 Customer Service Associate Public Consulting Group | Portsmouth, NH,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Recommended improvements to products and services to mitigate complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
01/2015 to 10/2017 Direct Support Professional Systems Unlimited | Muscatine, IA,

Assisted Mental Intellectual Individuals with their everyday living and housing needs.

Distributed Medication

Assisted individual's with chores and everyday learning

  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted client with personal hygiene, including bathing, laundry and teeth brushing.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Monitored health and well-being of each client, including any significant health changes.
  • Checked mail, shopped for groceries and handled bill payments.
Education and Training
Expected in 08/1999 High School Diploma | Mattie T Blount High School, Eight Mile, AL GPA:

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Resume Overview

School Attended

  • Mattie T Blount High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate
  • Direct Support Professional

Degrees

  • High School Diploma

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