LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible worker with 3+ years in retail and customer service. Solid team player with upbeat, positive attitude.Energetic student eager to build professional abilities while pursuing vet tech degree. Motivated, enthusiastic and friendly with strong communication and team work abilities.

Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Telecommunication skills
  • Sharp problem solver
  • Customer service expert
  • Adaptive team player
  • Energetic work attitude
Experience
Customer Service Representative, 03/2017 - Current
Vector Security Warrendale, PA,

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Collected customer feedback and made process changes to exceed customer satisfaction goals.

customer service rep, 01/2016 - 11/2016
Clean Harbors, Inc. Tualatin, OR,

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed new client retention strategies resulting in an increase of over [number]%.

fullfillment associate, 09/2015 - 02/2016
Michael Kors Smithfield, RI,

Designed displays to make the store experience interactive and engaging. Organized and located inventory and updated store spreadsheets. Assisted in gathering and moving materials and equipment for the assigned displays. Kept the showroom clean and maintained neat, orderly product displays. Held each team member accountable for achieving brand and performance goals.

key holder, 02/2015 - 08/2015
The Millennium Group Bridgewater, NJ,

Opened and closed the store, which included counting cash drawers and making bank deposits. Processed an average of 100+ transactions each day in a timely manner. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Built and maintained effective relationships with peers and upper management.

Receptionist, 01/2014 - 10/2014
Brink's Incorporated Lansing, MI,

Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Cash Teller, 03/2013 - 10/2013
Wegmans Food Markets, Inc. Raleigh, NC,

Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Adhered to company security and audit procedures.

Team Member, 04/2012 - 01/2013
Burger King City, STATE,

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools.

Skills
Cash handling
Professional and friendly
Careful and active listener
Multi-tasking
Shipping and receiving
Creative Problem Solving
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Creative Problem Solving
Critical Thinking
Active Learning
Education and Training
High School Diploma: , Expected in 2012
-
Lowndes High School - Valdosta, Ga
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • Lowndes High School

Job Titles Held:

  • Customer Service Representative
  • customer service rep
  • fullfillment associate
  • key holder
  • Receptionist
  • Cash Teller
  • Team Member

Degrees

  • High School Diploma

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