LiveCareer-Resume

customer service representative resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 9 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Credit card payment processing
  • Report creation
  • Stockroom procedures
  • Courteous demeanor
  • Shipping and receiving understanding
  • Materials transport
  • Transportation solution development
  • Data evaluation
  • System implementation
  • Sales expertise
  • Store maintenance
  • Call Center Operations
  • Microsoft Office expertise
  • High-energy attitude
  • Problem-solving abilities
  • Quality control
  • Process optimization
  • Retail sales customer service
  • Inbound and Outbound Calling
  • Promotional support
  • Product organization
  • In-store support
  • Office equipment proficiency
Experience
07/2018 to Current Customer Service Representative Vector Security | Savannah, GA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Answered 55+ inbound calls per day and directed to individuals or departments.
06/2017 to Current Direct Support Professional Caregiver Bethesda Lutheran Homes | Saint Louis, MO,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
06/2013 to 12/2019 Sonic Carhop Liberty Healthcare Corporation | Fort Wayne, IN,
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Reported issues with customers and orders to supervisors.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Delivered food within 10 minutes to meet quality and service standards.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Restocked kitchen supplies by rotating food according to dates and amounts.
  • Completed Carhop training program after every shift.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Carried trays weighing up to 2 pounds to correct cars.
08/2018 to 10/2018 Sales Associate Ten Karatsvirgin Hair | City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Negotiated and closed deals with minimal oversight.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Processed orders through company system and coordinated product deliveries.
  • Prepared cash deposits up to $1200+ with zero discrepancies.
Education and Training
Expected in 05/2015 High School Diploma | Millington High School, Millington, MI GPA:
Expected in 12/2021 Associate of Applied Science | Nursing Southwest Tennessee Community College, Memphis, TN GPA:
Expected in 05/2019 Associate of General Studies | Nursing Southwest Tennessee Community College, Memphis, TN GPA:

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Resume Overview

School Attended

  • Millington High School
  • Southwest Tennessee Community College
  • Southwest Tennessee Community College

Job Titles Held:

  • Customer Service Representative
  • Direct Support Professional Caregiver
  • Sonic Carhop
  • Sales Associate

Degrees

  • High School Diploma
  • Associate of Applied Science
  • Associate of General Studies

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