LiveCareer-Resume

customer service representative resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 3 years of experience working in retail and customer service. Trained in project and time management with extensive knowledge of Cash and credit card handling and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-ups.
Skills
  • Order Fulfillment
  • Sales expertise
  • Creative problem solving
  • Report preparation
  • Money handling abilities
  • POS systems expert
  • Professional telephone demeanor
  • Complaint resolution
  • Credit card processing
  • Retail materials management
  • Retail store support
  • Good listening skills
  • Strategic sales knowledge
  • Stocking and replenishing
Work History
02/2019 to Current Customer Service Representative Vitas Healthcare | Greenville, TX,
  • Leveraged sales expertise to promote Bus Tours and capitalize on upsell opportunities.
  • Boosted sales revenue by skillfully promoting diverse Bus Tours options.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended Bus Tours to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
02/2018 to 02/2019 Cashier Carlie C's Iga | Durham, NC,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Served needs of more than 50 customers in busy work environment.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Trained as Processor and cashier and provided back-up coverage to provide customers with optimal support.
06/2017 to 08/2017 Ride Operator Landry's | Honolulu, HI,
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Worked with Child, elderly and disabled customers to understand needs and provide Satisfactory service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 05/2018 to to High School Diploma | General Studies Central High School, Capitol Heights, MD GPA:
Certifications
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Ride Operator

Degrees

  • High School Diploma

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