LiveCareer-Resume

customer service representative resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Sage Service Operations systems paired with outstanding active listening and multitasking abilities.

Skills

Customer Service Skills:

  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Problem-Solving Abilities
  • Inbound and Outbound Calling
  • Efficient and Detail-Oriented
  • Customer Relations
  • Responding to Difficult Customers
  • Credit Card Payment Processing
  • Customer Account Management
  • Administrative Leadership
  • Interpersonal Skills

Office Skills:

  • Microsoft Office
  • Data Entry
  • Computer Proficiency
  • Documentation and Recordkeeping
  • Calendar Management
  • Scheduling Events and Programs
  • Daily Schedule Creation
  • Sage Service Operations System
  • Type 100-150 WPM
  • Eagerness to Learn New Technologies
Experience
07/2021 to Current Customer Service Representative Cigna | Lansing, MI,

This position involves day to day customer service interactions by phone, e-mail, and in person in the form of selling a product. This job also consists of the management and job scheduling of (9) field technician ranging from the ages of 19-50+. In order to complete this job one must have an elaborate understanding of positive social interaction, team work, detailed orientation, fast paced sales, and patience.

Other task required include:

  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilize Sage Service Operations to complete daily task such as scheduling of technicians, order request for items needed to complete service jobs, and maintaining service records for customers.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assist customers with making payments or establishing payment plans to bring accounts current.
  • Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Serve as first point of contact for incoming technical service calls and emails.
01/2021 to 07/2021 Assistant Teacher Catholic Health Services | Lauderdale Lakes, FL,

This position involved working with children infant age to five years old with a ration 1:18. While maintaining a safe, educational, motivational, encouraging, and pleasant environment for all children, parents, and peers Involved.

Other required task included:

  • Communicated regularly with parents, teachers and administrators regarding student progress and needs.
  • Facilitated classroom discussions to promote creative thinking about subject matter.
  • Assembled instructional materials for children's projects and play-time.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Worked with students to reinforce learning of material or skill introduced by teacher.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Created colorful and attractive displays for bulletin boards and hallways.
  • Worked with paired instructor to develop strategic approach to meeting kids' educational needs.
  • Assisted main teacher in conducting inside and outside activities with students.
08/2020 to 12/2020 Hostess Morris Hospital | Ottawa, IL,

This position involves the implementation of customer service skills by answering phones and speaking with the public, and communicating and collaborating with a team of peers to achieve a common goal.

Other required task included:

  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Built positive relationships with other front-of-house and kitchen staff.
08/2018 to 08/2019 Student Assistant Ucla Health | San Diego, CA,

This position incorporated customer service skills by checking out books and laptops to students and public patrons. Interactions with patrons were also had while working in the stacks straightening and reading library books, shelving books, and working with the ALMA program.

Other required task included:

  • Balanced school with extracurricular activities and built social connections for personal and professional growth.
  • Returned books to circulation by placing on proper shelves.
  • Answered patrons' questions and assisted in finding materials requested.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Maintained accurate library records for inventory of periodicals and books.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Enforced current library policies fairly with patrons.
  • Worked alongside library staff to shelve books and organize collections.
  • Assisted with regular and special events such as book groups, coffee clubs and campus presentations.
  • Collaborated with library staff to work on special projects and community events.
  • Utilized software program to scan books in and out and run overdue reports.
  • Developed skills in Microsoft Office and other current computer technologies.
Education and Training
Expected in 05/2018 High School Diploma | Walnut Grove High School, Loganville, GA GPA:

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Resume Overview

School Attended

  • Walnut Grove High School

Job Titles Held:

  • Customer Service Representative
  • Assistant Teacher
  • Hostess
  • Student Assistant

Degrees

  • High School Diploma

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