LiveCareer-Resume

customer service representative resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • Materials transport
  • Sales expertise
  • Microsoft Office expertise
  • High-energy attitude
  • Customer relations
  • Inbound and outbound calling
  • Business development understanding
  • Process optimization
  • Stockroom procedures
  • In-store support
  • Shipping and receiving understanding
  • Quality assurance controls
  • Retail sales customer service
  • Courteous demeanor
  • Clerical support
  • System implementation
  • Transportation solution development
  • Call center experience
  • Store maintenance
  • Senior leadership support
  • Quality control
  • Adaptive team player
  • Data evaluation
  • Problem-solving abilities
  • Project management abilities
Experience
03/1999 to Current Customer Service Representative Vitas Healthcare | Fort Lauderdale, FL,
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Viewed and checked job equipment daily to determine maintenance requirements.
  • Diagnosed and corrected malfunctions with equipment and machinery.
  • Reviewed quality control reports in [Software] to monitor various quality aspects of completed [Product or Service].
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
04/1991 to 12/1999 Customer Service Representative Vitas Healthcare | Lancaster, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
10/2016 to 01/2019 Customer Service Representative Vitas Healthcare | Orlando, FL,
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Processed returned items in accordance with store policy.
  • Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Filled beverages and delivered food to customers by [Action].
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Operated [Type] equipment to lift and transport stock.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Counted product stock to maintain inventory records.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Operated cash register, collected payments and provided accurate change.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Arranged updated promotional displays every [Timeframe].
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Helped customers find specific products, answered questions and offered product advice.
  • Distributed new merchandise efficiently to different departments.
Education and Training
Expected in 05/1983 to to High School Diploma | Ridgeland High School, Rossville, GA GPA:

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Resume Overview

School Attended

  • Ridgeland High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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