customer service representative resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening ,and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

  • Order and Refund Processing
  • CRM Software
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Computer Proficiency
  • LiveChat Messaging
  • Membership Inquiries and Renewals
  • Inter-Department Collaboration
  • Proactive Self-Starter
  • Time Management
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Cultural Awareness and Sensitivity
  • Sales Quota Achievement
  • Billing Adjustments and Refunds
  • Proficiency in Microsoft Office and G Suite
  • Excellent Attention to Detail
  • Regulatory Compliance
  • Call Volume and Quality Metrics
  • Invoice Preparation and Processing
  • Refunds and Returns Management
  • Administrative and Office Support
  • Multi-Line Phone Systems
Work History
05/2021 to 09/2021 Customer Service Representative Vitas Healthcare | San Francisco, CA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided ongoing guest service.
04/2019 to 08/2019 Teacher Onward Behavioral Health | Cranford, NJ,
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Supervised learning groups of students in classroom stations.
  • Directed after-school tutoring and mentoring program serving elementary school students.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Attended and facilitated IEP meetings for students and families.
  • Graded and evaluated student assignments, papers and course work.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
01/2015 to 09/2015 Cashier Challenge Unlimited, Inc. | Springfield, IL,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
09/2012 to 02/2013 Fox Rehabilitaion Medical Record Specialist | City, STATE,
  • Reviewed patient's records, provided advanced notification to clinicians of the medicare cap requirements.
  • Provided documentation to medicare decision for additional patient visits.
  • Medical records scanning, chart Indexing,
  • Communicated with Clinicians through e-mail and telephone.

  • Worked closely with clinicians to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Served customers and followed outlined steps of service.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed team communications and information for meetings.
Expected in Accredited-Certified Residential Manager | Residential Management Instituate of Real Estate Management, PineHill, NJ, GPA:
Expected in 08/2023 Master of Arts | Graphic Design Full Sail University, Winter Park, FL GPA:

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Resume Overview

School Attended

  • Instituate of Real Estate Management
  • Full Sail University

Job Titles Held:

  • Customer Service Representative
  • Teacher
  • Cashier
  • Fox Rehabilitaion


  • Accredited-Certified Residential Manager
  • Master of Arts

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