customer service representative resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivated to apply education and physical abilities to enhance overall operations. Eager to learn new skills and advance knowledge with hands-on experience. Utilize people skills and love of animals to advance in a position with Fish and Wildlife Organization. Highly organized, proactive, and punctual.

  • Credit card payment processing
  • Conflict mediation
  • In-store support
  • Retail sales customer service
  • Microsoft Office expertise
  • Courteous demeanor
  • Customer relations
  • Active listening
  • Product organization
  • Problem-solving abilities
  • Stockroom procedures
Customer Service Representative, 08/2016 - Current
Vitas Healthcare Norwalk, CT,
  • Recognized by management for providing exceptional customer service.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Bent, lifted, opened, and moved large and heavy products weighing up to 50 pounds.
  • Stocked and rotated products, supplies and paper goods.
  • Palletized merchandise for easy movement to sales floor locations.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Answered customer questions regarding products and store services.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Operated hand trucks and pallet jacks to move materials.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Stocked shelves when needed and notated shortages.
  • Demonstrated product expertise and directed guests to product locations.
  • Notified security personnel of associate theft, customer shoplifting and safety issues.
  • Provided customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Bagged customer items in alignment with industry best practices.
Football Coach, 02/2020 - 03/2020
Region 14 Bethlehem, CT,
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Managed detailed program records, including forms, reports and permission sheets.
  • Encouraged team to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Collaborated with other coaches to maintain consistent athletic program.
  • Imparted discipline to all team members and collaborated for great performance.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Ran quarterback drills and fitness circuits to improve athletes' coordination and skills.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Adhered strictly to rules and regulations of activities department and district.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Encouraged athletes and fellow coaches to engage in good sportsmanship with competitors on and off field.
Student Volunteer, 06/2015 - 06/2018
The Master's Academy City, STATE,
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Greeted office visitors, provided information and directed to appropriate personnel to maximize team efficiency.
  • Created and updated confidential student and employee files.
  • Provided assistance with special projects, including such duties as organizing lunch orders and checking children into camp each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Developed and implemented activities and special student events.
  • Volunteered over 800 hours with organization helping with summer camp.
  • Planned and orchestrated games/event for 80 children.
  • Monitored special group events and off-site field trips.
Education and Training
High School Diploma: , Expected in 2019
Archbishop Mccarthy High School - Southwest Ranches, FL,
Status -
Associate of Arts: General Studies, Expected in
Broward College - Fort Lauderdale, FL
Status -
  • Member of Varsity Flag Football Team 2015-2019
  • Captain of Varsity Flag Football Team Junior and Senior Year
  • Member of the National Honor Society
  • Member of Paws for a Cause ( Animal Rescue)
  • Selected to attend Florida Athletic Coaches Association All Star Football Game 2019
  • 2019 MVP and Player of the Year Award
  • 2019 Recipient of the Hispanic Police Officer Association Scholarship
  • Completed over 800 Community Service Hours during High School-Received honorable mention.

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Resume Overview

School Attended

  • Archbishop Mccarthy High School
  • Broward College

Job Titles Held:

  • Customer Service Representative
  • Football Coach
  • Student Volunteer


  • High School Diploma
  • Associate of Arts

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