LiveCareer-Resume

customer service representative resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a dedicated team member with excellent communication skills and believe to have a pleasant demeanor. Good listening skills combined with a detail-oriented and a very fast learner. Known to be a responsible Cashier with experience handling money, restocking merchandise, and assisting customers with products. I also have lots of customer service experiance as well as having a customer leave our stores satisfied. Lastly, I am an employee who is self-motivated and has a flexible schedule and availability. Customer direction Cash drawer balancing Excellent verbal communication Heavy lifting Customer service Cash Handling Store merchandise handling Customer needs assessment Refunds and exchanges Order taking Staff training POS operations Cleanliness Creative problem solving Cash counting Customer assistance Basic math skills Question responses

Skills
  • Credit card payment processing
  • Problem-solving abilities
  • Call Center Operations
  • Adaptive team player
  • Retail sales customer service
  • Technologically savvy
  • In-store support
  • Product organization
  • High-energy attitude
  • Sales expertise
  • Inbound and Outbound Calling
  • Promotional support
  • Store maintenance
  • Courteous demeanor
Education and Training
Valencia High School Placentia, CA Expected in 01/2019 High School Diploma : Art - GPA : - Some college (No degree
Experience
Guardian Life - Customer Service Representative
ME, State, 02/2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
Church & Dwight Co Inc - Shift Lead
Colonial Heights, VA, 10/2021 - 01/2022
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Reinforced rules to promote superior employee performance.
  • Helped customers by answering their questions and completing their requests
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Efficiently and accurately processed a large number of transactions
  • Was in charge of arranging and stocking merchandise
  • Greeted them and gave them product information as customers entered
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
Parker & Sons - Customer Service
Phoenix, AZ, 08/2021 - 10/2021
  • Checked customer prices and processed sales by scanning barcodes
  • Help customers with their general problems
  • Provide support and assistance to customers who have problems with the service
  • Helped customers sign up for store loyalty programs and explained the benefits in detail
  • Deal with customer complaints about products or issues with supermarket items
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
  • Take phone calls from customers and respond to them
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Customers gave me positive feedback
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
  • Listen to the questions and concerns of customers and respond with answers and solutions
  • Dealt with all personal issues in a timely and professional manner.
Radial Commerce, Inc - Outbound Associate
Rialto, CA, 08/2020 - 07/2021
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
  • Transported consumer goods in short periods of time to customer locations
  • Had an excellent attendance record and was always on time for work
  • Performed a variety of tasks with little supervision, such as stocking, picking, and batching orders for customers
  • Customers were notified of upcoming sales events and promotions
  • Answered product questions using up-to-date sales and store promotions information
  • Trained new associates

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Resume Overview

School Attended

  • Valencia High School

Job Titles Held:

  • Customer Service Representative
  • Shift Lead
  • Customer Service
  • Outbound Associate

Degrees

  • High School Diploma

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