LiveCareer-Resume

customer service representative resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly enthusiastic customer service professional with 10 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven Customer Service Representative with a proven ability to establish rapport with clients.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Adaptive team player
  • Telecommunication skills
  • Customer service expert
  • Courteous demeanor
Work Experience
08/2010 to Current
Customer Service Representative Walman Optical Company Omaha, NE,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

08/2007 to 08/2010
Assistant Manager Select Energy, Inc Tyler, TX,

Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors.

07/2003 to 08/2007
Assistant Manager Select Energy, Inc El Reno, OK,

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Hired, scheduled, and trained new employees. Responsible for banking and cash audits. Assisted in product ordering and vender check in.

Education and Training
Expected in
: Criminal Justice
Hamilton College - Urbandale, IA
GPA:
Expected in 2000
High School Diploma: General
Perry High School - Urbandale, IA
GPA:

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Resume Overview

School Attended

  • Hamilton College
  • Perry High School

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Assistant Manager

Degrees

  • High School Diploma

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