customer service representative resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Creative professional with extensive project experience from concept to development. Talents include evaluation and implementation of process standards, identifying quality defects, money and associate management.

Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

  • Manufacturing background
  • Quality inspections
  • Equipment monitoring
  • Cash handling
  • Budgeting and forecasting
  • P&L management
  • Purchasing and procurement
  • Management
  • Logistics Knowledge
  • Familiarity with DOT Regulations
  • Clean MVR
  • Vehicle inspections
Talladega High School Talladega, AL Expected in 05/2006 High School Diploma : - GPA :
Work History
Amarr Garage Doors - Delivery Driver
Haltom City, TX, 05/2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
Walman Optical Company - Customer Service Representative
Portland, OR, 01/2020 - 05/2020
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
O'reilly Auto Parts - Assembly Line Production
Louisville, KY, 05/2012 - Current
  • 7 years of verifiable assembly, quality, and repair experience
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools
  • Assisted quality assurance by visually inspecting items and removing defective parts
  • Worked closely with others in team-oriented settings to maintain line productivity
  • Calibrated torque specific tools and equipment on daily basis to maintain optimal performance
  • Created and implemented strategies for improving operational efficiency and accuracy
  • Trained newly hired employees on all processes and equipment as well as give assessment based feed back
  • Repaired equipment to keep jobs moving smoothly, informing equipment services department of major machinery failures
  • Repaired completely built units when necessary
  • Complied with all Occupational Safety and Health Administration regulations
Lowe's Companies, Inc. - Assistant Store Manager
Memphis, TN, 03/2008 - 06/2012
  • 4 years of associate, money and inventory management
  • Promoted to Assistant Manager after only one month with company
  • Handled daily cash deposits grossing over ten thousand dollars for four years
  • Performed mandatory inventory counts insuring daily tolerance levels were met and compiled financial data in compliance with budget
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Served as floating manager-on-duty, MOD, to cover shift shortage for multiple locations
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Rotated merchandise and displays to feature new products and promotions
  • Reconciled daily sales transactions to balance and log day-to-day revenue with company provided software
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Supervised payroll corrections for accuracy and duplication
  • Analyzed and interpreted store trends to facilitate planning
  • Processed payments for credit and debit cards
  • Trained new-hires on FDA laws, register, product up-selling and customer service procedures to better service customers
  • Acted as point of contact for vendor collaboration for contracted services
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Tractor Supply Company - Head Cashier
City, STATE, 06/2004 - 04/2008
  • Maintained stock within optimal levels to meet expected customer and sales levels for 4 years
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Educated customers on promotions to enhance sales

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Resume Overview

School Attended

  • Talladega High School

Job Titles Held:

  • Delivery Driver
  • Customer Service Representative
  • Assembly Line Production
  • Assistant Store Manager
  • Head Cashier


  • High School Diploma

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