LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
FCCJ Jacksonville, Florida Expected in 2009 Associate of Arts : General - GPA : General
Experience
Advanced Drainage Systems - Customer Service Representative
Hayfield, MN, United States 10/2015 - 03/2016
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Answered an average of 30-40 calls per day, and during peak up to 80 calls, by addressing customer inquiries, solving problems and providing new product information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Advanced Drainage Systems - Customer Service Representative
Il, IL, United States 03/2016 - Current
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Added to my skill sets Chat and Email training.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Rinnai - Customer Care Team Leader
Carlsbad, CA, United States 06/2016 - Current
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems such as ORACLE, Fan Assist, and Fan Source.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Effectively managed a high-volume of inbound customer calls.
Skills
addressing customer concerns, ORACLE, Persuasive
Activities and Honors

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Resume Overview

School Attended

  • FCCJ

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Care Team Leader

Degrees

  • Associate of Arts

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