LiveCareer-Resume

customer service representative resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Highly adaptable to addressing diverse customer needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record. Strong presenter, communicator and problem solver working effectively and productively with customers and individual needs.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • Conflict mediation
  • Customer service
  • Strategic Sales Knowledge
  • Complaint resolution
  • Multi hone talent
  • Problem solver
Experience
01/2017 to 09/2020 Customer Service Representative Advanced Drainage Systems | Bessemer, AL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Maintained confidentiality on all patient record data.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Responded to requests for information about Medicare Part D enrollment process.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
03/2015 to 12/2017 Customer Service Sales Representative Mediacom Communications Corporation | Benton, AR,
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Generated quotes, processed payments and documented customer communications.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
06/2015 to 11/2016 Residential Assistant Merakey | Furlong, PA,
  • Maintained clean and sanitary living environment for residents.
  • Assisted with support services and coordinated activities and resident programming.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
  • Maintained behavior management checklist and recorded daily data.
  • Taught independent living skills to assist individuals.
  • Reported illnesses, emergencies and crisis situations.
Education and Training
Expected in 06/2013 to to High School Diploma | Victory Preparatory Academy , Houston, TX, GPA:

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Resume Overview

School Attended

  • Victory Preparatory Academy

Job Titles Held:

  • Customer Service Representative
  • Customer Service Sales Representative
  • Residential Assistant

Degrees

  • High School Diploma

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