Customer Service Representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed client services known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Data Entry
  • Efficient and Detail-Oriented
  • Adaptive Team Player
  • Customer Account Management
  • Project Management Abilities
  • Senior Leadership Support
  • Customer Relations
  • Call Center Operations
  • Payment Processing
  • Inventory Monitoring
  • Calendar and Scheduling Software
  • Information Confidentiality
Customer Service Representative, 03/2019 - 08/2022
Coen Markets, Inc. Somerset, PA,
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Organized client contracts, records and reports to strengthen traceability.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
Medical Administrative Assistant, 08/2016 - 03/2019
Horizon Behavioral Services, Llc Lynchburg, VA,
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Updated patient accounts and information daily.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Monitored shared email in-boxes and quickly addressed inquiries and concerns.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
IT Support Specialist, 08/2015 - 08/2016
Audacy, Inc. Pittston, PA,
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Managed customer system updates, informing clients of installation progress stages.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Used remote login tools to assist clients with technical and product questions.
  • Served as first point of contact for incoming technical service calls and emails.
  • Installed and supported desktop software titles and add-ons.
  • Adhered to internal IT policies on user credentialing to support access management of digital assets.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
Receiving Coordinator, 02/2012 - 08/2015
Us Ecology, Inc. Findlay, OH,
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Operated center rider to transfer materials to and from target areas.
  • Coordinated resolutions to independently handle damages, shortages and nonconformance.
  • Maintained necessary inventory to meet shipping and receiving demands.
  • Determined best receiving method for materials, considering shipping procedures, routes and rates.
  • Performed inspections of received contents, verifying accuracy against invoices and manifests.
  • Generated accurate work orders, bills of lading and receiving orders to manage accurate routing of materials.
Guest Service Representative, 03/2009 - 07/2015
Company Name City, State,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used communication log and email to notify fellow associates of pertinent facility information.
Education and Training
Associate of Science: Business Administration, Expected in 05/2023
Bossier Parish Community College - Bossier City, LA
High School Diploma: , Expected in 05/2009
Deridder High School - Deridder, LA

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Resume Overview

School Attended

  • Bossier Parish Community College
  • Deridder High School

Job Titles Held:

  • Customer Service Representative
  • Medical Administrative Assistant
  • IT Support Specialist
  • Receiving Coordinator
  • Guest Service Representative


  • Associate of Science
  • High School Diploma

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