customer service representative resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Quality assurance
  • Adaptive Team Player
  • Customer Relations
  • Microsoft Office Expertise
05/2021 to Current
Customer Service Representative Charles River Community Health Both Sites, MA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
11/2021 to 01/2022
Sales Associate Tapestry, Inc. Waterloo, NY,
  • Engaged with customers to effectively build rapport and lasting relationships
  • helped customers locate products and checked store system for merchandise at other sites
  • processed product returns and assisted customers with other selection
  • completed orders and organized deliveries to meet customer time tables
  • boosted sales by conferring with customers to evaluate purchase requirements and recommenced best-fit company offerings
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Increased purchase amounts by cross-selling with similar products.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Served as first point of contact for incoming technical service calls and emails.
01/2018 to 03/2020
Customer Service Associate Schindler Boston, MA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • handled daily check, credit and cash transactions for customers with accuracy and speed
  • Answered customer questions about products and services,helped locate merchandise and promoted key items
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Palletized merchandise for easy movement to sales floor locations.
  • Replenished items to maintain stock availability.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Stocked merchandise by UPC codes and read labels to match.
  • Kept customer and food preparation areas clean and well-organized.
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Greeted guests with positive and engaging attitude to promote superior experiences.
  • Staged and put away golf carts based on forecasted business and instructions from management team.
  • Managed golf cart fleet and prepared for rental.
  • Helped customers by answering questions regarding purchases and rentals.
  • Reported cart damage and maintenance needs to golf shop professionals.
  • Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
  • Monitored patrons and equipment during rides to prevent accidents.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Central Gwinnett High School - Lawrenceville, GA

Quality Assurance Handling Customer Complaints Complex Problem Solving Microsoft Office Suite

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Resume Overview

School Attended

  • Central Gwinnett High School

Job Titles Held:

  • Customer Service Representative
  • Sales Associate
  • Customer Service Associate


  • High School Diploma

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