customer service representative resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

  • Brand development and awareness
  • Strategic networking
  • Online marketing and advertising
  • Content generation and asset management
  • Account management
  • Credit card payment processing
  • Customer relations
  • High-energy attitude
  • Problem-solving abilities
  • Microsoft Office expertise
  • Technologically savvy
  • Content strategy
  • Bookkeeping support
  • Appointment confirmation
  • Recording histories
  • Office administration
  • Relationship building
  • Teambuilding
  • Effective listening
  • Social skills development
  • Conflict resolution techniques
  • Record keeping
  • Background checks
  • Sales and marketing aptitude
  • Application processing
  • Corporate policies and procedures
  • Lease file audits
  • Property tours
  • Recruitment and marketing techniques
  • Commercial property
  • Knowledge of leasing and market conditions
  • Fair housing mandates
  • Maintenance & repair
  • Property amenities
09/2022 to Current Customer Service Representative C.H. Robinson Worldwide, Inc. | Oklahoma City, OK,
  • Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assists customers with making payments or establishing payment plans to bring accounts current.
  • Fields customer complaints and queries, fast-tracking for problem resolution.
  • Upholds quality control policies and procedures to increase customer satisfaction.
  • Provides outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalates customer concerns, issues and requirements to supervisors for immediate rectification.
  • Making outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Maintains status of all utilities to ensure accounting stays up to date with vacant and occupied units.
  • Schedules and charges pest control when needed upon resident requests.
  • Works closely with Appliance Warehouse and Automatic Leasing to ensure residents rentals are delivered and removed upon move-in/move-out.
  • Assists property managers in sending out resident renewals.
  • Assists leasing agent in answering questions about units and setting up new prospect accounts.
  • Assist leasing agent rent out CAVA Capital's commercial space.
  • Works closely with maintenance team members upon request to ensure residents' needs are being met.
  • Schedule and follow up on preventative maintenance requests with tenants and CAVA's maintenance team.
  • Help residents and tenants place work orders when necessary.
  • Assist applicants in completing rental applications and collect security deposit.
  • Works closely with maintenance to ensure target units are ready for show and move-in.
  • Communicates thorough knowledge of lease terms, specifications, and qualifications to residents upon applying.
  • Maintain knowledge of fair housing standards.
  • Maintains knowledge of current rental sizes, rates, locations and all amenities in the community.
  • Develops full knowledge of application information required, screening processes, and policies regarding rentals.
  • Maintains and develops on-going resident retention program under direction of the property managers.
  • Responsible for proper maintenance and safe keeping of all resident and community files.
  • Efficient and timely processing of all required administrative forms, reports, and related information.
  • Responsible for reporting unusual or extraordinary circumstances regarding community or residents.
  • Courteous, efficient handling of resident requests and complaints.
  • Responsible for maintaining a professional appearance and behavior at all times.
  • Responsible for seeking educational opportunities and self-improvement for personal growth.
10/2020 to Current Medical Records Coordinator Lifestance Health | Harrisburg, PA,
  • Preparing patient charts and gathering information and documents from patients
  • Ensuring that the medical records are organized, accurate and complete
  • Creating digital copies of paperwork and storing the records electronically
  • Filing the paperwork and reports of inpatients quickly and accurately
  • Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
  • Transferring data into the facility’s main system database
  • Processing the records for admitting and discharging patients
  • Preparing invoices
08/2021 to 10/2021 Office Manager Lakeside Medical | Burbank, CA,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Directed and oversaw office personnel activities.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
08/2019 to 08/2021 Patient Service Specialist Martin Memorial Health Systems, Inc. | Stuart, FL,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Answered over 20+ telephone calls per day to schedule appointments and answer patient questions.
  • Answered patient questions and fielded complaints.Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Coordinated billing activities on behalf of 2+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
  • Documented and managed patient information using AdvancedMD.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with AdvancedMD.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Education and Training
Expected in 09/2022 Certification | Fair Housing Certification VA Dept of Professional & Occupational Regulation, , GPA:
Expected in 06/2019 Bachelors | PSYCHOLOGY Virginia Commonwealth University, RICHMOND, VA, GPA:
Expected in 06/2014 Associate of Applied Science | Early Childhood Education J. Sargeant Reynolds Community College, RICHMOND, VA, GPA:
Expected in 06/2011 High School Diploma | Patrick Henry High School, ASHLAND, VA, GPA:

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Resume Overview

School Attended

  • VA Dept of Professional & Occupational Regulation
  • Virginia Commonwealth University
  • J. Sargeant Reynolds Community College
  • Patrick Henry High School

Job Titles Held:

  • Customer Service Representative
  • Medical Records Coordinator
  • Office Manager
  • Patient Service Specialist


  • Certification
  • Bachelors
  • Associate of Applied Science
  • High School Diploma

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