LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Education
High School Diploma: , Expected in 06/2018
Southwest Miami Senior High School - Miami, FL
GPA:
Professional Summary

Dedicated and hard working Customer Service Representative, with 3 years of experience in retail sales and recognized multiple times for exceeding monthly sales goals for over $50,000 in a consistent basis, as well for exceeding credit card openings goals. Very strong customer service skills with a focus on providing an exceptional and personalized service to the client every time. Posses strong experience working in a Remote Call Center environment, as an Outbound and Inbound Customer Service Specialist, making over 100 dials per day. Answered customer's questions and resolved issues related to product usage and navigation, payment and refund information, and also managed and verified very sensitive personal information always in a very professional and responsible manner. Posses strong computer and technical skills, such as troubleshooting for connection and product functionality issues, navigating several browser tabs simultaneously at a fast pace. Able to type very quickly, as taking notes and documenting cases in a timely manner is one of my main duties. Very familiar with Salesforce, Outlook and also familiar with Excel. Consider myself to have very strong interpersonal skills in a wide variety: Very communicative to my customers and to my superiors, always open to feedback as I believe communication is crucial for success and improvement. Strong problem-solving skills, always maintaining a positive attitude and mindset in order to find the best solution to a problem, able to handle any situation that presents to me with resiliency and optimism. Very adaptable person to new measures and can certainly work with all kinds of different people. I genuinely enjoy interacting with others and being able to make a positive impact on the life of my customers as well as the company I represent. Bilingual in English and Spanish. Knowledgeable about the financial markets, how economic trends and cycles affect them.

Skills
  • Bilingual (English & Spanish).
  • Social perceptiveness.
  • Experience with Outbound and Inbound calls.
  • Excellent interpersonal skills.
  • Typing skills.
  • Relationship building.
  • Salesforce Software navigation.
  • Computer navigation and troubleshooting skills.
  • Problem-solving skills.
  • Emotional intelligence.
  • Basic knowledge of Excel, Microsoft Outlook, Microsoft Word.
  • Exceptional customer service.
Work History
Customer Service Representative , 08/2021 to Current
Lippert ComponentsGaffney, SC,
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answer constant flow of customer calls with minimal wait times.
  • Assisting customers by answering questions and resolving issues related to product usage and navigation, payment and refund information , helping them purchase correct product for their specific situation, downloading and installing software, as well as troubleshooting for system and connection issues.
  • Case documentation and research information in very meticulous and efficient way.
  • Evaluating account information and service histories to verify customer identity.
  • Responding to customer requests for products, services and company information.
  • Following up with customers about resolved issues to maintain high standards of customer service.
  • Responding to customer requests, offering excellent support and tailored recommendations to address needs.
  • Making more than 100 Outbound dials per day and taking as many as 35 Inbound calls per day.
Autodidact Stocks Trader, 04/2020 to 08/2021
Atlanta Braves MlbPearl, MS,
  • Analyzing data with great focus and attention to details.
  • Gathering as much knowledge as possible about financial markets and how major economic trends and cycles impact markets.
  • Emphasizing on proper risk management and systematic rules to select potential winning trades.
  • Developed and implemented performance improvement strategies and plans to ensure continuous improvement based on each market cycle.
Sales Associate, 01/2019 to 03/2020
Atlanta Braves MlbAtlanta, GA,
  • Focused on providing strong, rich personalized service for each client to elevate their shopping experience as much as possible, by engaging with clients and creating lasting professional relationships and ensure their delight and satisfaction.
  • Excelled monthly sales goals consistently.
  • Recognized for being within Top 3 employees with record number of credit cards opened in monthly timeframe by floor departments, by strategically and consistently providing clients with full understanding of benefits and rewards of having our Saks card and proper management of it.
  • Successfully managed different duties simultaneously in numerous, busy occasions and seasons, such as dealing with several clients with distinct requests and assuring their satisfaction.
  • Implemented up-selling strategies such as tracking down previous purchases and of clients through system search and provide them with variety of product options that fits into their style, via email and text.
  • Prepared large cash deposits with zero discrepancies.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections they can make
  • Strong and consistent use of social media platforms to promote our products and my own, unique service.
  • Constantly highlighting upcoming events and promotions to clients and explaining to them why they should take advantage of these opportunities and how they will benefit and improve their purchasing decisions later on.
  • Dealt with all kinds of persons in all kinds of emotional states, under complicated circumstances, difficult to approach, such as fraud and imprudence on clients' behalf in very professional and respectful manners.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate , 11/2017 to Jan2019
Zara USACity, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Processed payments and returns with accuracy and efficiency.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Determined solutions for clients promptly and professionally by listening to their concerns or requests in order to engage with them and understand their needs.
  • Assisted as many as 20 customers per day with locating and choosing merchandise in any store department.
  • Prepared merchandise for sales floor by pricing or tagging.
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Southwest Miami Senior High School

Job Titles Held:

  • Customer Service Representative
  • Autodidact Stocks Trader
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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