Customer Service Representative resume example with 13+ years of experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Customer Service offering polished communication skills. Brings excellent organizational skills and over 20 years of job experience. Self-motivated and true team player. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Was on the top service representative list 8 out of 12 months.
Customers were always sending in good surveys on me.
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- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for company business.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer information into customized computer system with information to document and organize client records.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
- Facilitated communications through management of inbound and outbound customer calls.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
- Contacted customers to return routine and general calls promptly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer information into customized computer system with Airline software to document and organize client records.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adapted to new applications and maintained knowledge of current technologies.
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Resume Overview
School Attended
- Irving Crown High School
Job Titles Held:
- Customer Service Representative
- Fraud/Customer Service/Airline Customer Service Agent
- Customer Service Agent
Degrees
- High School Diploma
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