LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A talented and passionate banking professional with six years of experience in customer service. I am always dedicated to do what’s right for clients and help them with their day-to-day banking needs. Being in a customer service for 6 years,I have a thorough understanding of client financial needs.

I am flexible to work at your banking centre hours which may include evenings and weekends as well as at multiple banking centres within a reasonable travel distance.

Skills
  • Client engagement.
  • Problem Solving.
  • Leveraging Technology.
  • Goal oriented.
  • Passionate about People.
  • Quick learner.
  • Ability to adapt.
  • Active listening.
  • Attentiveness.
  • Trustworthy
  • Decision-making.
  • Accountability.
  • Teamwork
  • Effective communication
  • Empathy.
  • Good financial knowledge.
  • Patience.
  • Quick thinking.
  • Reading physical and emotional cues.
  • Responsiveness.
  • Timeliness.
Education and Training
Manipal Academy Of Banking Bengaluru,India, Expected in 2016 POST GRADUATE DIPLOMA IN BANKING SERVICES : - GPA :

CGPA: 8.57

Galgotias University Greater Noida,India, Expected in 2015 Bachelor of Engineering : - GPA :

CGPA: 8.24

Certifications
  • Passed NISM Depository Certification in Dec 2015
  • Passed NISM Mutual Funds Certification in Mar 2016.
  • IRDA certified
Experience
Munich Re - Customer Service Representative
Pompton Lakes, NJ, 06/2022 - 04/2023
  • Focused on the client experience and made interactions meaningful. Connected clients to the right team members who can help them to reach their goal manage their accounts and products.
  • Listened to customer query patiently and asked questions in order to provide a better solution's Have put myself in the client’s shoes and acted like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • A technology expert,shared knowledge by introducing clients to mobile banking applications, helping to better manage their banking needs.Always put the client first and engage with purpose to find the right solutions and always went the extra mile to provide end to end banking solutions because it’s the right thing to do.
Munich Re - Customer Service Representative
Portland, OR, 10/2018 - 06/2022
  • Motivated by accomplishing goals and delivered best to make a difference. Passionate about people and always tried to find meaning in relationships, and have surrounded myself with a diverse network of partners. Moreover always connected with others through respect and authenticity.
  • Passionate about growing my knowledge and have a strong sense of curiosity.
  • Engaged with all heart and mind and always have been a customer's favorite.
  • Cared about people and respected different perspectives and have listened to and learnt from the experiences of others.
  • Identified customer needs and initiated referrals to colleagues.
  • Supported customer requests for banking services, including handling transactions and supported customers who walk into the branch and welcomed customers warmly and met their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with HDFC BANK.
Allied Universal Security - Customer Service Officer
Rancho Bernardo, CA, 08/2016 - 09/2018
  • Reviewed customer profiles and engaged with customers in a needs-based conversation to identify potential opportunities and addressed everyday banking plans and credit card needs.
  • Contributed to meeting branch business results and the customer experience.
  • Supported operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Managed, loads, and reconciled cash transactions between treasury and various branch units (e.g. CRU).
  • Executed routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acted as a key member of a collaborative and versatile branch and market team.
  • Probed to understand customer personal banking and credit card needs and integrated marketing promotions and programs into customer conversations to provide strategic advice.
  • Organized work information to ensure accuracy and completeness.
  • Taken the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looked for ways to contribute to the ongoing improvement of the overall branch customer experience.
Corporation Service Co - Customer Service Intern
Gaithersburg, MD, 06/2016 - 08/2016
  • Listened to customer needs to identify and recommend best products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
Accomplishments
  • Advanced from Assistant Manager to Manager within 4 years.
  • Recognized by management for a initiative and digital awareness among locals under the brand HDFC leading to increased company reputation in market.
  • Recognized by management for outstanding sales performance in FY-2020-2021.
  • Achieved certification through the IRDA for insurance selling.
  • AMFI certified for guiding into investment into mutual funds and equity market.
Languages
English : C2
Proficient
Negotiated :
Hindi : C2
Proficient
Negotiated :

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Resume Overview

School Attended

  • Manipal Academy Of Banking
  • Galgotias University

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Officer
  • Customer Service Intern

Degrees

  • POST GRADUATE DIPLOMA IN BANKING SERVICES
  • Bachelor of Engineering

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