LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hard working individual offers skills in administrative and computer support. Always ready to support staff and customers with any need. Excellent interpersonal, organizational and communication skills developed over 20 years of related experience in helping students, faculty, and general users of libraries at university level and a public library. Driven to increase patron satisfaction while maintaining team efficiency and staying on top of daily demands. Multilingual in Japanese and Singhalese offering solid comprehension of cultural diversity. Personable and dedicated Customer Service Representative with extensive experience in library. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships.

Skills
  • Report Generation
  • Report Creation
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • 40 wpm Typing Speed
  • Japanese and Singhalese Fluency
  • Clerical Support
  • Adaptive Team Player
  • Courteous Demeanor
Experience
08/2022 to Current
CUSTOMER SERVICE REPRESENTATIVE Ryder System Inc. , ,
  • LOS ANGELES INTERNATIONAL AIRPORT, HALLMARK AVIATION, LOS ANGELES
  • Daily check-in passengers for Korean Airlines serving destinations in Asian region
  • Paying close attention to details of passengers’ travel documents and visa requirements of destinations while check-in for boarding in a fast-paced environment
  • Remain calm and professional in stressful circumstances when passengers complain
04/2015 to 11/2016
ASSISTANT MANAGER Firstservice Residential , ,
  • SRI LANKA
  • Marketed the library services to individual customers and higher educational institutions interested in the library membership in Colombo city, Sri Lanka
  • Assisted manager in planning and developing library initiatives to raise library memberships
  • Managed the processes done through KOHA library management system software with regard to memberships, fines, overdue and lost books
  • Compiled statistical reports on library circulation of materials and paid memberships on a monthly and a quarterly basis for the manager of the library
  • Delegated daily tasks to team members to optimize group productivity
  • Line-managed and monitored five fulltime staff making sure they met the deliverables and targets of the library
  • Organized schedules, workflows and shift coverage to meet expected library demands
  • Ensured the staff at service points worked in a customer caring manner and provided quality service to customers
  • Personally handled all customer complaints politely and in a caring manner
  • Handled library daily income with reconciliation sheet and KOHA reports for the finance department
  • Prepared monthly income reconciliation for the finance department
  • Completed an inventory of loss and missing books and generated an income on long overdue books with the team
  • Planned and carried out with the five member team two English Literature seminars for about 500 high school students annually
  • Assisted the staff in Jaffna branch for their issues related to KOHA library management software and shared information related to planed events and activities of the library
  • Completed employee performance evaluations yearly for five member team
  • Recruited and hired qualified candidates to fill open positions
  • Assisted with library team to open a new British Council library in July 2016 at Orion City, Colombo, Sri Lanka.
03/1992 to 07/2012
LIBRARY ASSISTANT City Of Rancho Cucamonga, Ca Rancho Cucamonga, ,
  • JAPAN
  • Twenty years of experience working productively with faculty, staff, undergraduate and graduate students from various multi-ethnic backgrounds who attended to pursue an American higher education in Japan
  • Managed and efficiently maintained the university library circulation system coordinating with our main campus library in Philadelphia, USA
  • Communicated circulation procedures and changes in the library system with library staff in Tokyo, Osaka, and Philadelphia
  • Assisted students’ research with online databases on Temple University Portal and helped locate books and other resources fostering positive experience
  • Instructed patrons on how to access library's electronic catalog and Internet site
  • Conducted library skills classes for students from various educational backgrounds and levels
  • Processed course learning materials and books for undergraduate and graduate level for each term
  • Evaluated and returned items for damage, noted problems and collected for repairs
  • Collected and recorded fees for library services and fines
  • Maintained library serials subscriptions (450 titles) on Filemaker Pro database
  • Ensured subscriptions were renewed and paid on time
  • Processed subscription renewal payments on the NetSuite, a Web based accounting system
  • Corresponded with suppliers from United States, Hong Kong, Taiwan, and Japan
  • Indexed TUJ graduate publications in Refworks, a Web based application for storing citations for student research activities.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Education and Training
Expected in 08/2012
CERTIFICATE IN EXECUTIVE IT MANAGEMENT:
TEMPLE UNIVERSITY JAPAN, CONTINUING - PROGRAM,
GPA:
Expected in 06/1992
B.A.: General Studies, sociology and psychology
TEMPLE UNIVERSITY - PHILADELPHIA,
GPA:
Expected in 06/1988
HIGHSCHOOL DIPLOMA:
SEISEN INTERNATIONAL SCHOOL - TOKYO,
GPA:

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Resume Overview

School Attended

  • TEMPLE UNIVERSITY JAPAN, CONTINUING
  • TEMPLE UNIVERSITY
  • SEISEN INTERNATIONAL SCHOOL

Job Titles Held:

  • CUSTOMER SERVICE REPRESENTATIVE
  • ASSISTANT MANAGER
  • LIBRARY ASSISTANT

Degrees

  • CERTIFICATE IN EXECUTIVE IT MANAGEMENT
  • B.A.
  • HIGHSCHOOL DIPLOMA

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