LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • Materials transport
  • Microsoft Office expertise
  • Sales expertise
  • Schedule mastery
  • System implementation
  • Customer relations
  • Call Center Operations
  • Inbound and Outbound Calling
  • Promotional support
  • Project management abilities
  • Clerical support
  • Data evaluation
  • Technologically savvy
  • Quality control
Experience
11/2018 to 03/2020
Customer Service Representative Agilent Technologies, Inc. Englewood, CO,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Answered inbound calls
  • Made outbound calls to obtain account information.
  • Documented conversations with customers to track requests, problems and solutions.
  • Categorized data utilizing various Microsoft programs and translated that date for internal use.
01/2016 to 10/2018
Sales Specialist Afmic American Family Mutual Insurance Company, S.I. Indianapolis, IN,
  • Stayed up to date on all company products and services to support sales objectives.
  • Educated customers on product features and technical details to highlight benefits.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Write, completed and filed documentation to finalize sales.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Showcased features of diverse products, provided information and redirected objections.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Developed key customer relationships to increase sales.
09/2014 to 01/2017
Sales Associate Marriott Vacations Worldwide Miami Beach, FL,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Worked with fellow sales team members to achieve group targets.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
03/2013 to 09/2014
Loader Kinder Morgan Deer Park, TX,
  • Loaded and unloaded materials by hand or with equipment to help team meet work demands.
  • Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
  • Checked all load-related documentation to ensure that it is complete and accurate
  • Used scanners to track parcel information such as condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education and Training
Expected in 06/2010 to to
High School Diploma:
Muscatine High School - Muscatine, IA
GPA:

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Resume Overview

School Attended

  • Muscatine High School

Job Titles Held:

  • Customer Service Representative
  • Sales Specialist
  • Sales Associate
  • Loader

Degrees

  • High School Diploma

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