customer service representative resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Positive, upbeat customer service representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Microsoft Office expertise
  • Inbound and outbound calling
  • Stockroom procedures
  • Schedule mastery
  • Conflict mediation
  • High-energy attitude
  • Adaptive team player
  • Shipping and receiving understanding
  • Sales expertise
  • Product organization
  • Problem-solving abilities
  • Customer relations
  • Senior leadership support
  • Call center experience
  • Office equipment proficiency
  • Store maintenance
  • Business development understanding
  • Proper labeling procedures
  • Insurance Verification
  • Troubleshooting malfunctioning equipment
  • Insurance billing
Education and Training
Santiago Canyon College Orange, CA Expected in 06/2023 Associate of Science : Nursing Assistance - GPA :
Agilent Technologies, Inc. - Customer Service Representative
Columbus, OH, 11/2012 - Current
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Handled customer complaints promptly and effectively.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Assisted in training and motivating new employees.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Documented conversations with customers to track requests, problems and solutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Resolved issues with cash registers, card scanners and printers.
  • Managed cashier shifts and breaks.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Supervised more than 12 cashiers and associates to maximize performance, efficiency and service levels.
  • Helped customers find store locations and complete purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Prepared special orders for shipment.
Smile Brands - Dental Receptionist
La Quinta, CA, 03/2016 - 12/2016
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Verified, updated and entered patient information into system.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Collected payments from patients and arranged payment schedules.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using Dentrix.
  • Gathered medical information, dental health history and vitals from patients.
  • Registered over 12 new patients daily.
Rush-Copley Medical Center - Customer Service Associate
Aurora, IL, 06/2011 - 11/2012
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Used RF scanner to pick items from bins and complete orders.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

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Resume Overview

School Attended

  • Santiago Canyon College

Job Titles Held:

  • Customer Service Representative
  • Dental Receptionist
  • Customer Service Associate


  • Associate of Science

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