Customer Service Representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience in Technical sUpport/ Customer Service Representative industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.

  • Credit card payment processing
  • In-store support
  • Microsoft Office expertise
  • Problem-solving abilities
  • Customer relations
  • Clerical support
  • Shipping and receiving understanding
  • Technologically savvy
  • Data evaluation
  • High-energy attitude
  • Quality control
  • Adaptive team player
  • Call Center Operations
  • Retail sales customer service
  • Inbound and Outbound Calling
  • Bedside Care
  • Personal Service
  • Progress Tracking
  • Attentive to People
  • Personal Hygiene Assistance
  • Daily Living Activities
  • Medical Appointments
  • Care Planning
  • Diet and Nutrition
  • August Systems Visit Wizard
  • Family Member Training
  • Meal Planning and Preparation
  • Client Transportation
  • Condition Monitoring
  • Spreadsheet Tracking
  • Household Cleaning
  • Administering Medications
Customer Service Advocate, 05/2022 to 05/2023
AlgonquinLitchfield Park, AZ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
Prior Authorization Representative, 10/2021 to 12/2022
AmikidsDurham, NC,
  • Notified ordering providers of denied authorizations.
  • Collaborated with internal departments to provide account status updates.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
  • Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Customer Service Representative, 06/2019 to 09/2020
John B Sanfilippo & Son IncGustine, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Managed customer system updates, informing clients of all installation progress stages.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Employed ticket support system software such as Freshdesk, Zendesk, Salesforce and others.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Direct Care Staff, 06/2016 to 06/2019
AloricaCity, STATE,
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
  • Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
  • Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Laundered clothing and bedding to prevent infection.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Liaised with supervisor to review cases and improve care.
Sanitation Worker, 04/2016 to 01/2017
Company NameCity, State,
  • Sanitized floors and walls to protect workers.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Complied with company policies regarding safe storage of chemicals.
  • Followed sanitation schedule and documented cleaning activities.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Maintained current forklift training and certification as required by company policies.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Customer Service Representative/Team Lead, 10/2014 to 06/2016
Company NameCity, State,
  • Provided customers with information regarding US govt debit cards (I.e unemployment cards & child support cards) Check for accurate addresses for debit cards to be sent out cancelled lost / stolen cards.
  • Processed new cards .
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Motivated teams by recognizing and rewarding excellence.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Provided daily direction to call center associates.
  • Attended job training to sharpen skills and keep informed of new products.
Education and Training
High School Diploma: , Expected in 05/2021
Judson High School - San Antonio, Texas

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Judson High School

Job Titles Held:

  • Customer Service Advocate
  • Prior Authorization Representative
  • Customer Service Representative
  • Direct Care Staff
  • Sanitation Worker
  • Customer Service Representative/Team Lead


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: