Customer Service Representative resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in Technical sUpport/ Customer Service Representative industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Skills
Credit card payment processing
In-store support
Microsoft Office expertise
Problem-solving abilities
Customer relations
Clerical support
Shipping and receiving understanding
Technologically savvy
Data evaluation
High-energy attitude
Quality control
Adaptive team player
Call Center Operations
Retail sales customer service
Inbound and Outbound Calling
Bedside Care
Personal Service
Progress Tracking
Attentive to People
Personal Hygiene Assistance
Daily Living Activities
Medical Appointments
Care Planning
Diet and Nutrition
August Systems Visit Wizard
Family Member Training
Meal Planning and Preparation
Client Transportation
Condition Monitoring
Spreadsheet Tracking
Household Cleaning
Administering Medications
Experience
Customer Service Advocate, 05/2022 to 05/2023 Algonquin – Litchfield Park, AZ,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Encouraged customers to become self-sufficient with web-based and mobile support tools.
Maximized customer satisfaction by handling customer email and telephone interactions.
Documented customer correspondence in CRM to track requests, problems and solutions.
Prior Authorization Representative, 10/2021 to 12/2022 Amikids – Durham, NC,
Notified ordering providers of denied authorizations.
Collaborated with internal departments to provide account status updates.
Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Maintained files for referral and insurance information, entering referrals into system.
Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Customer Service Representative, 06/2019 to 09/2020 John B Sanfilippo & Son Inc – Gustine, CA,
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Assisted customers with various types of technical issues via email, live chat and telephone.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Managed customer system updates, informing clients of all installation progress stages.
Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
Employed ticket support system software such as Freshdesk, Zendesk, Salesforce and others.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Direct Care Staff, 06/2016 to 06/2019 Alorica – City, STATE,
Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with client personal care needs to foster independence and well-being.
Engaged with patients and families to provide emotional support and daily living instruction.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Laundered clothing and bedding to prevent infection.
Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Liaised with supervisor to review cases and improve care.
Sanitation Worker, 04/2016 to 01/2017 Company Name – City, State,
Sanitized floors and walls to protect workers.
Utilized Personal Protective Equipment (PPE) correctly.
Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
Complied with company policies regarding safe storage of chemicals.
Followed sanitation schedule and documented cleaning activities.
Examined empty pallets for damage and moved pallets to proper storage areas.
Maintained current forklift training and certification as required by company policies.
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Customer Service Representative/Team Lead, 10/2014 to 06/2016 Company Name – City, State,
Provided customers with information regarding US govt debit cards (I.e unemployment cards & child support cards) Check for accurate addresses for debit cards to be sent out cancelled lost / stolen cards.
Processed new cards .
Documented conversations with customers to track requests, problems and solutions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Motivated teams by recognizing and rewarding excellence.
Set attainable daily, weekly and monthly goals and game plans.
Provided daily direction to call center associates.
Attended job training to sharpen skills and keep informed of new products.
Education and Training
High School Diploma: , Expected in 05/2021 Judson High School - San Antonio, Texas GPA:
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