customer service representative resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer focused professional with over twenty years' experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, contribute to company success by increasing profitability and drive business results. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

  • Establishing and Maintaining Customer Relationships
  • Customer Account Management
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Strong Analytical and Problem-Solving Skills
  • Cultural Awareness & Sensitivity
Work History
03/2014 to Current
Customer Service Representative Altra Holdings, Inc. East Aurora, NY,
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Manage key customer accounts to ensure payments are made and orders are processed from various shipping hubs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Worked with sales team & buyers on “hot” orders and orders that have fulfillment issues to prevent customers from buying from competitors.
  • Processed phone, online and will call customer orders in real time using sales history and verify delivery expectations.
  • Quoted prices according to uniform pricing strategy and current market.
  • Receive POs into system and check for completion.
  • Process payments, update COD/payment log and deliver checks to lockbox on weekly basis.
  • Worked with credit department and customers to bring past due accounts current.
  • Create credit memos and process RGA's within 48 hours of merchandise being returned.
  • Work on weekly reports and email back-order log to management.
  • Organized and set-up company/vendor sponsored events.
04/2012 to 05/2013
Market Area Coordinator Pdi Health Bronx, NY,
  • Provided full service administrative and clerical support to nationwide team of sales and marketing professionals in North America and Latin America.
  • Liaison between all pillars of Monster's organization as it relates to sales support and sales development.
  • Managed projects; supporting all areas of sales operations.
  • Follow up on sales and trade-show leads (CEDIA, CES, NAMM, etc.) with field management.
  • Facilitator for all sales policies, procedures and all sales field communication.
  • Support outside Independent Sales Representative firms by providing information and deliverables to drive sales and provide exceptional customer service.
  • Work with Credit & Collections on Dealer and Rep orders.
  • Schedule and confirm appointments for clients, customers, and/or supervisors.
  • Greeted visitors from out of town, handled their inquiries, and directed them to appropriate personal according to their needs.
  • Work with shipping teams at Brisbane and Las Vegas locations to ensure orders shipped out to meet deadlines.
06/2011 to 11/2011
Ultrasound Technologist Alight WI, State,
  • Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
  • Assisted in executing optimum quality ultrasound exams while obtaining images to support diagnosis documented by interpreting physician.
  • Obtained essential information from patients, medical records, and previous exams for clinical correlation.
  • Complied with HIPAA regulations while maintaining familiarity with technology and safety changes for self, patients, and visitors.
  • Handled private and confidential information in compliance with policies and procedures.
  • Stocked and prepared assigned room for smooth daily patient flow.
01/2001 to 06/2011
Customer Care Representative Macy's Logistics And Operations City, STATE,
  • Processed sales orders for sales associates, customers, buyers, and management teams for Macy's & Bloomingdale's Northern California territory with a positive attitude and focus on customer satisfaction.
  • Addressed customer complaints from deliveries or will call pickups and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Customer service liaison for interior design merchandise for both Macy's and Bloomingdale's to ensure deliveries were set up as requested by customers.
  • Processed salvage & warranty claims for Northern California Macy's and Bloomingdale's.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Produced weekly status reports detailing logistic operations and problems.
Expected in
Bachelor of Arts: in Progress
Arizona State University - Tempe, AZ
Expected in 2007
Associates of Arts Degree: Speech & Communications
Ohlone College - Fremont, CA

GPA: 3.57, Chemistry, Biology, Algebra, Women's Health, and English

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Resume Overview

School Attended

  • Arizona State University
  • Ohlone College

Job Titles Held:

  • Customer Service Representative
  • Market Area Coordinator
  • Ultrasound Technologist
  • Customer Care Representative


  • Bachelor of Arts
  • Associates of Arts Degree

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