Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative bringing experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Report creation
  • Project management abilities
  • Customer relations
  • Clerical support
  • High-energy attitude
  • Product organization
  • Technologically savvy
  • Call center experience
  • Document control
  • Product and service understanding
  • Inventory replenishment
  • Professional and mature
  • Proofreading
  • Charting and recordkeeping
  • Strong computer skills
  • Engaging
  • Interpersonal and written communication
  • Cash drawer balancing
  • Credit and cash transactions
  • Cash register operation
  • Cash management
  • Customer greeting
  • Security monitoring
  • Customer assistance
Work History
Customer Service Representative, 08/2020 - 09/2020
Algonquin Gainesville, GA,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered constant flow of customer calls with up to 30 calls a day.
Daycare Assistant Teacher, 02/2018 - 05/2020
North Country Academy Carlsbad, CA,
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Handled data entry tasks using ProCare and MinuteMenu software.
  • Assisted operations for organization, providing direct support to employees and customers.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Interacted with supervisor and various experts to address escalated issues.
  • Prepared engaging Powerpoint presentations using Microsoft Powerpoint.
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
Team Member/Cashier, 10/2017 - 11/2018
Firehouse Subs Fort Worth, TX,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Created appealing displays for routine arrangements and special promotions.
  • Developed strong cooperative relationships with coworkers and managers.
  • Lifted, stacked and transported boxes weighing up to 10 pounds.
  • Learned all required tasks quickly to maximize performance.
  • Sought out ways to go above and beyond job requirements.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Helped customers find specific products, answered questions and offered advice.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Maintained organized and clean customer areas by completing daily recovery checklists.
  • Counted cash in register drawer to balance register at beginning and end of shift, that required $125 in each drawer.
High School Diploma: , Expected in 05/2020
Clewiston High School - Clewiston, FL

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School Attended

  • Clewiston High School

Job Titles Held:

  • Customer Service Representative
  • Daycare Assistant Teacher
  • Team Member/Cashier


  • High School Diploma

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