customer service representative resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Data Entry and Maintenance
  • Quickbooks
  • Microsoft XP, Excel, Powerpoint
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Courteous and Patient with Strong Service Mindset
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Management
  • Team-Oriented and Cooperative
Work History
Customer Service Representative, 01/2019 - Current
Sentinel Technologies Inc Johnson Creek, WI,
  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answering customer telephone calls promptly to avoid on-hold wait times.
  • Responding to customer requests for products, services and company information.
  • Cultivating customer loyalty, promoted repeat business and improved sales.
  • Calculating pricing, applying discounts, collecting payment and offering receipts to process transactions.
  • Restocking shelves, rack and bins with the latest merchandise and changing signage to promote special items.
  • Welcoming customers, offering to help locate items and suggesting merchandise.
  • Working with fellow team members to achieve group goals and maintaining a healthy work environment.
  • Maintaining knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Working with chemicals and solutions safely to meet protocols and OSHA standards.
  • Sanitizing frequented areas and equipment using approved supplies.
  • Maintaining 55% round-up as a monthly average.
Business Owner/Operator, 05/2015 - 05/2016
Holiday Retirement Lexington, SC,
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Attended business after hours meetings provided by the Chamber of Commerce monthly to conduct business reports with a team of other business owners.
  • Provided financial management through preparation of bank deposits and settlement of sales.
  • Used advertisement strategies such as newspaper/radio ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Provided outstanding coaching to employees to boost productivity.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered budgets with controls to prevent overages, minimize burn rate and support sustainability objectives.
General Manager, 01/2000 - 12/2007
WEZU 95.9 FM/ 95Z City, STATE,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Planned, sponsored, broadcasted and collaborated on live events for example: Relay for life with the American Cancer Society, Chamber of Commerce, Manning Elementary School Music Department.
  • Supervised and attended live events.
  • Responsible for day-to-day operations at WEZU.
  • Kept up with trends of hit music from the 80's.
  • Hosted and created a daily informational show about what the children were having for lunch at Roanoke Rapids City Schools.
  • Assisted in technical set-up/ breakdown of audio equipment during live events.
  • Researched, wrote and produced my own radio advertisements.
  • Edited audio recordings, timed voiceover takes, voice-acted, organized paperwork and wrote scripts for clients.
  • Wrote grants proposals for WEZU.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Certificate of Grant Writing: Grant Writing, Expected in 08/2017
Halifax Community College - Weldon, NC,
Status -
High School Diploma: , Expected in 06/1991
Northwest Halifax High School - Littleton, NC
Status -

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Resume Overview

School Attended

  • Halifax Community College
  • Northwest Halifax High School

Job Titles Held:

  • Customer Service Representative
  • Business Owner/Operator
  • General Manager


  • Certificate of Grant Writing
  • High School Diploma

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