Customer Service Representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable Customer Service Specialist with extensive track record in demanding sales, account management environments, and providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues with a calm attitude. Strong communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Customer Data Confidentiality
Sales Expertise
Data Entry and Maintenance
Stockroom Procedures
Upbeat and Positive Personality
Report Creation
45 wpm Typing Speed
Retail Sales Customer Service
System Implementation
Verbal and Written Communication
High-Energy Attitude
Multitasking and Prioritization
Call Documentation
Microsoft Office Expertise
Courteous Demeanor
Office Equipment Proficiency
Customer Account Management
Fleet Dispatching
Inbound and Outbound Calling
De-escalation Techniques
Building Customer Trust and Loyalty
Responding to Difficult Customers
Credit Card Payment Processing
Understanding Customer Needs
Adaptive Team Player
Order and Refund Processing
Customer Retention Strategies
Product Organization
Creative Problem Solving
Issue and Complaint Resolution
Efficient and Detail-Oriented
Customer Service
Data Entry
Customer Relations
POS Systems and Ordering Platforms
Report Generation
Call Center Operations
Problem-Solving Abilities
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Experience
Customer Service Representative, 04/2021 to Current Mcdonald's – Lonoke, AR,
Communicated with customers solely through email for over a year.
Troubleshoot issues through various workflows.
Maintaining personal quality requirements.
Exceeded quality requirements along with other KPI's weekly.
Upheld quality control policies and procedures to increase customer satisfaction.
Upskilling personal skills through internal training.
Communicating with customers through Zendesk.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Answered inbound emails to facilitate customer service.
Improved customer service wait times to mitigate complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and proceeded to assist with the knowledge learned.
Communication with customers via outbound phone calls for a short period of time to obtain requested information.
Escalated customer concerns, issues and requirements to more specialized staff.
Cashier, 03/2019 to 04/2021 Food City – Dandridge, TN,
Processed sales transactions in a timely manner.
Accepted cash, check, fleet, EBT, WIC, charge accounts, and credit card payments, issued receipts and provided change.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Processed refunds for unwanted, broken, incorrectly charged items.
Verified customer age requirement for tobacco and lottery purchases.
Collected payments and provided accurate change.
Answered customer questions and provided store information.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Discounted purchases by scanning and redeeming coupons.
Learned roles of other departments to provide coverage and keep store operational.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Cashier, 06/2018 to 04/2019 Food City – Fort Oglethorpe, GA,
Processed sales transactions in a timely manner to prevent long wait times, especially during the holiday season.
Accepted cash, check, and credit card payments, issued receipts and provided change.
Manually entered merchandise codes using point-of-sale system for accurate purchase totals.
Tracked company inventories, moved excess stock, unpackaged stock on delivery days, and arranged products to improve sales.
Processed refunds for worn, damaged and broken merchandise.
Collected payments and provided accurate change.
Answered customer questions and provided store information.
Wrapped items and carefully bagged purchases to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Discounted purchases by scanning and redeeming coupons.
Learned roles of other departments to provide coverage and keep store operational.
Delivered high level of customer service to patrons using active listening and engagement skills.
Reported pricing discrepancies to supervisor.
Helped customers find specific products, answered questions and offered product advice.
Cashier, 09/2017 to 06/2018 Sephora – Hopkins, MN,
Greeted customers upon arrival.
Processed sales transactions in a timely manner.
Retrieved shopping carts left in the parking lot, and returned to the cart corrals.
Accepted cash, check, EBT, WIC, charge accounts, and credit card payments, issued receipts and provided change.
Scanned merchandise and manually entered produce codes using point-of-sale system for accurate purchase totals.
Collected payments and provided accurate change.
Answered customer questions and provided store information.
Worked closely with front-end staff to assist customers.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Discounted purchases by scanning and redeeming coupons.
Learned roles of other departments to provide coverage and keep store operational.
Delivered high level of customer service to patrons using active listening and engagement skills.
Reported pricing discrepancies to supervisor.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
High School Diploma: , Expected in 05/2018 Montgomery County High School - Mount Sterling, KY, GPA:
Accomplishments
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of major customers.
Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Computed Data Reports - Provided required daily reports for gasoline volumes.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Consistently maintained high customer satisfaction ratings.
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