LiveCareer-Resume

Customer Service Representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Customer Service Specialist with extensive track record in demanding sales, account management environments, and providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues with a calm attitude. Strong communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Customer Data Confidentiality
  • Sales Expertise
  • Data Entry and Maintenance
  • Stockroom Procedures
  • Upbeat and Positive Personality
  • Report Creation
  • 45 wpm Typing Speed
  • Retail Sales Customer Service
  • System Implementation
  • Verbal and Written Communication
  • High-Energy Attitude
  • Multitasking and Prioritization
  • Call Documentation
  • Microsoft Office Expertise
  • Courteous Demeanor
  • Office Equipment Proficiency
  • Customer Account Management
  • Fleet Dispatching
  • Inbound and Outbound Calling
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Adaptive Team Player
  • Order and Refund Processing
  • Customer Retention Strategies
  • Product Organization
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Service
  • Data Entry
  • Customer Relations
  • POS Systems and Ordering Platforms
  • Report Generation
  • Call Center Operations
  • Problem-Solving Abilities
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
Experience
Customer Service Representative, 04/2021 to Current
Mcdonald'sLonoke, AR,
  • Communicated with customers solely through email for over a year.
  • Troubleshoot issues through various workflows.
  • Maintaining personal quality requirements.
  • Exceeded quality requirements along with other KPI's weekly.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Upskilling personal skills through internal training.
  • Communicating with customers through Zendesk.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and proceeded to assist with the knowledge learned.
  • Communication with customers via outbound phone calls for a short period of time to obtain requested information.
  • Escalated customer concerns, issues and requirements to more specialized staff.
Cashier, 03/2019 to 04/2021
Food CityDandridge, TN,
  • Processed sales transactions in a timely manner.
  • Accepted cash, check, fleet, EBT, WIC, charge accounts, and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Processed refunds for unwanted, broken, incorrectly charged items.
  • Verified customer age requirement for tobacco and lottery purchases.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
Cashier, 06/2018 to 04/2019
Food CityFort Oglethorpe, GA,
  • Processed sales transactions in a timely manner to prevent long wait times, especially during the holiday season.
  • Accepted cash, check, and credit card payments, issued receipts and provided change.
  • Manually entered merchandise codes using point-of-sale system for accurate purchase totals.
  • Tracked company inventories, moved excess stock, unpackaged stock on delivery days, and arranged products to improve sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Reported pricing discrepancies to supervisor.
  • Helped customers find specific products, answered questions and offered product advice.
Cashier, 09/2017 to 06/2018
SephoraHopkins, MN,
  • Greeted customers upon arrival.
  • Processed sales transactions in a timely manner.
  • Retrieved shopping carts left in the parking lot, and returned to the cart corrals.
  • Accepted cash, check, EBT, WIC, charge accounts, and credit card payments, issued receipts and provided change.
  • Scanned merchandise and manually entered produce codes using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Reported pricing discrepancies to supervisor.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
High School Diploma: , Expected in 05/2018
Montgomery County High School - Mount Sterling, KY,
GPA:
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of major customers.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Computed Data Reports - Provided required daily reports for gasoline volumes.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Consistently maintained high customer satisfaction ratings.
Certifications
  • CPR Certified, RedCross - 2020

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Resume Overview

School Attended

  • Montgomery County High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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