Customer Service Representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the airline industry, for 20 plus years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate airline systems. Effective at operating within the flight schedule and regulations, department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Patient and Empathetic
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Cultural Awareness and Sensitivity
Work History
02/2020 to 11/2020
Customer Service Representative Algonquin Columbus, GA,

Conduct phone interviews for interested applicants, filing, data entry, excel, making outbound and answering inbound calls.

  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Effective liaison between customers and internal departments.
05/2019 to 01/2020
Healthcare Assitant Dignity Health Capitola, CA,
  • Assisted director with activities for mentally challenge patients in adult daycare setting.
  • Prepared and distributed food for clients, communications to foster collaboration and enhance team morale.
  • Greeted guests in with friendliness and professionalism. Assisting clients with getting dressed and their Hygiene needs.
  • Helping them to get dressed and washing clothes.
  • Administering their medication, as a CMA
  • Attended to office operations and required paperwork.
08/2017 to 02/2018
Cashier Algonquin Ozark, MO,
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
12/2016 to 04/2017
Customer Service Representative Teleperformance USA City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special doctors information or specialty requests,
  • Inform public of HIPPA laws
  • Effective liaison between customers and internal departments.
Expected in
No Degree: Biology
Oral Roberts University - Tulsa, OK
Expected in
No Degree: General Studies
Lonestar Community College - Houston, TX,
Expected in 05/1968
High School Diploma:
Bethune Jr. & Sr. High School - Shreveport, LA,
  • Certified Customer Service - Continental Airlines
  • Certified CMA -Evergreen Ministries 2018-2019
  • Certified Christian Counselor-International Christian Institute
Additional Information

I have twenty plus years in the airline industry as a flight attendant, A world traveler to such places as Beijing China,(climb the Great Wall). South Africa, Israel, South America, Hawaii, etc

Volunteer work in the literacy program, visiting nursing homes, founder of a abstinence program for youth, Sunday School teacher, assitant chaplain at a boot camp, and Harris County local jail, and prisons.

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Resume Overview

School Attended

  • Oral Roberts University
  • Lonestar Community College
  • Bethune Jr. & Sr. High School

Job Titles Held:

  • Customer Service Representative
  • Healthcare Assitant
  • Cashier
  • Customer Service Representative


  • No Degree
  • No Degree
  • High School Diploma

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