Customer Service Representative resume example

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the airline industry, for 20 plus years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate airline systems. Effective at operating within the flight schedule and regulations, department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.