Customer Service Representative resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
I have worked with the public for 20 plus years now. I've done restuarant, retail, factory and call center work. I am good with the computer and personable and courteous with clients on the phone and try to help solve all of their problems the best I can. I've worked from home for almost a year now and thoroughly enjoy it and have no problem learning and training from home. I think I would be a good asset to your team and hope you will consider me for the position.
Skills
- Report creation
- Report generation
- Credit card payment processing
- Store maintenance
- Call Center Operations
- Conflict mediation
- Inbound and Outbound Calling
- Business development understanding
- Clerical support
- Senior leadership support
- Retail sales customer service
- In-store support
- Quality assurance controls
- High-energy attitude
- Data evaluation
- Adaptive team player
- Courteous demeanor
- Problem-solving abilities
- Customer relations
- Quality control
- Office equipment proficiency
- Stockroom procedures
- Product organization
- Microsoft Office expertise
- Promotional support
- Sales expertise
- Technologically savvy
Education and Training
Adair County High School Columbia, KY Expected in 05/2000 ā ā High School Diploma : - :
Experience
Altra Holdings, Inc. - Customer Service Representative
Lyon, MS, 05/2021 - Current
Lyon, MS, 05/2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Made outbound calls to obtain account information.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Exceeded company productivity standards on consistent basis.
Altra Holdings, Inc. - Customer Service Representative
PA, State, 01/2021 - 05/2021
PA, State, 01/2021 - 05/2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
Sonics Drive In - Carhop Server
City, STATE, 03/2013 - 01/2021
City, STATE, 03/2013 - 01/2021
- Completed orders by making specialty shakes and ice cream desserts.
- Kept customer and food preparation areas clean and well-organized.
- Answered product and order questions accurately and professionally.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Reported issues with customers and orders to supervisors.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Completed opening, closing and shift change tasks by following company guidelines.
- Delivered food within [Number] minutes to meet quality and service standards.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Carried trays weighing up to [Number] pounds to correct cars.
- Verified orders and bagged items for easy transport.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Took orders, prepared foods and processed payments in full-service establishment.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Completed Carhop training program in [Timeframe].
- Minimized customer wait times by taking and filling large volume of orders each day.
- Informed customers of regular deals or monthly specials to upsell orders.
- Collaborated with coworkers and managers to exceed sales goals by [Number]%.
- Maintained [Number]% order accuracy in high-volume times.
- Sold [Number] specials and promotional items daily to exceed sales goals by [Number]%.
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Resume Overview
School Attended
- Adair County High School
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Carhop Server
Degrees
- High School Diploma
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