LiveCareer-Resume

Customer Service Representative resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I have worked with the public for 20 plus years now. I've done restuarant, retail, factory and call center work. I am good with the computer and personable and courteous with clients on the phone and try to help solve all of their problems the best I can. I've worked from home for almost a year now and thoroughly enjoy it and have no problem learning and training from home. I think I would be a good asset to your team and hope you will consider me for the position.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Store maintenance
  • Call Center Operations
  • Conflict mediation
  • Inbound and Outbound Calling
  • Business development understanding
  • Clerical support
  • Senior leadership support
  • Retail sales customer service
  • In-store support
  • Quality assurance controls
  • High-energy attitude
  • Data evaluation
  • Adaptive team player
  • Courteous demeanor
  • Problem-solving abilities
  • Customer relations
  • Quality control
  • Office equipment proficiency
  • Stockroom procedures
  • Product organization
  • Microsoft Office expertise
  • Promotional support
  • Sales expertise
  • Technologically savvy
Education and Training
Adair County High School Columbia, KY Expected in 05/2000 High School Diploma : - GPA :
Experience
Altra Holdings, Inc. - Customer Service Representative
Lyon, MS, 05/2021 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Exceeded company productivity standards on consistent basis.
Altra Holdings, Inc. - Customer Service Representative
PA, State, 01/2021 - 05/2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Sonics Drive In - Carhop Server
City, STATE, 03/2013 - 01/2021
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered food within [Number] minutes to meet quality and service standards.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Carried trays weighing up to [Number] pounds to correct cars.
  • Verified orders and bagged items for easy transport.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Completed Carhop training program in [Timeframe].
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Collaborated with coworkers and managers to exceed sales goals by [Number]%.
  • Maintained [Number]% order accuracy in high-volume times.
  • Sold [Number] specials and promotional items daily to exceed sales goals by [Number]%.

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Resume Overview

School Attended

  • Adair County High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Carhop Server

Degrees

  • High School Diploma

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