LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty.

Energetic Cashier with numerous years of experience assisting customers in settings with speedy order processing. Expert at answering customers’ questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Reliable team member with numerous years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Positive and upbeat Customer Service Specialist bringing numerous years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering numerous years of experience in quickly resolving vehicle issues, warranty information , accident payout issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Results-driven customer service representative leveraging numerous years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in GMAC offerings, Microsoft Word use. Collaborative team player diligent about contributing to achievement of group goals.

Skills
  • Cash drawer balancing
  • Cash register operation
  • Payment processing
  • Cash counting machine operations
  • Cash management
  • Scanner operations
  • ID verification
  • Security monitoring
  • Credit and cash transactions
  • Loss prevention
  • Customer assistance
  • Merchandise restocking
  • Coin counting
  • Customer greeting
  • Liquor regulations and compliance
  • Issue resolution
  • Product recommendations
  • Inbound and outbound calling
  • GMAC regulations knowledge
  • Office equipment proficiency
  • Clerical support
  • Shipping and receiving understanding
  • Courteous demeanor
  • Problem-solving abilities
  • Call center experience
  • Microsoft Office expertise
  • Organizational strengths
  • High-energy attitude
  • Active listening
  • Technologically savvy
  • Adaptive team player
  • Inventory control
Education and Training
Clear Lake High School Houston, TX Expected in 1997 High School Diploma : - GPA :
San Jacinto College District Pasadena, TX Expected in Associate of Arts : Psychology - GPA :
Ms Starks Nursing Program , Expected in : Certified Nurses Aid - GPA :
Experience
Altra Holdings, Inc. - Customer Service Representative
Los Angeles, CA, 01/1998 - 04/2000
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Reviewed customer data to assess current issues and determine potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Documented conversations with customers to track requests, problems and solutions
  • Upheld privacy and security requirements established by GMAC regulatory agencies
  • Answered 100+ inbound calls per day and directed to designated individuals or departments
  • Addressed customer service inquiries quickly and accurately
  • Resolved average of 600+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
  • Resolved average of 600 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
  • Answered 120+ inbound calls per day and directed to designated individuals or departments
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Goodwill Of North Georgia - Cashier
Bogart, GA, 06/2016 - 07/2017
  • Helped customers find specific products, answering questions and offering advice
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Properly verified customer identification for alcohol or tobacco purchases
  • Worked closely with front-end staff to assist customers
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Counted large volumes of money manually and with bill- or change-counting devices
The Colony Hotel - Bartender
Palm Beach, FL, 02/2017 - 08/2017
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
  • Processed $500 in daily revenue on average day with totals as high as $1000.00 during special events and promotions
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers
  • Maintained tight financial controls with highly accurate daily registers
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
  • Promoted products to customers to enhance bill totals with high-profit items
  • Collected and polished glassware, keeping adequate stock for expected customer loads
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment
  • Checked identification of customers to verify age requirements needed for purchase of alcohol
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
  • Engaged in small talk with over numerous patrons per day to build rapport and earn repeat business
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Filled ice bins throughout shift and cleaned them multiple times weekly

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Resume Overview

School Attended

  • Clear Lake High School
  • San Jacinto College District
  • Ms Starks Nursing Program

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Bartender

Degrees

  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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