customer service representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Authorized to work in the US for any employer

Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Credit card payment processing
  • Report generation
  • Retail sales customer service
  • Microsoft Office expertise
  • Quality control
  • Business development understanding
  • Clerical support
  • High-energy attitude
  • Data evaluation
  • Customer relations
  • Courteous demeanor
  • Call Center Operations
  • Adaptive team player
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Academic Support
  • Career Planning
  • Critical Thinking
  • Classroom Observation
  • Course Counseling
  • Conflict Management Education
  • Problem-Solving
  • Attention to Detail
  • Student Performance Evaluations
  • Progress Reporting
  • Interview Skills Instruction
  • Career Event Planning
  • Conflict Management
  • Self-Help Education
  • School Programs Development
  • Job Search Instruction
  • Financial Aid Applications
  • Peer Counseling
  • Decision Making
  • Service Oriented
  • Employer Relations
  • Administration Collaboration
  • Emotional Support
  • Class Schedule Preparation
  • Relationship Development
  • Problem-Solving
  • Giving Constructive Feedback
  • Documentation and Reporting
  • Issue Resolution
  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Leading Team Meetings
Customer Service Representative, 05/2022 - Current
Visiting Nurse Service Of New York New Providence, NJ,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
Peer Mentor/Tutor, 08/2019 - Current
Inspiration Field La Junta, CO,
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
  • Guided incoming first-year students and family members through orientation.
  • Supported incoming students preparing for fall semester move-in and campus life.
  • Mentored participants throughout year with ethical leadership and service.
  • Led regular roundtable sessions for peer group focused on predetermined topics.
  • Created programs to promote independent functioning, embracing individuality.
  • Consulted regularly with parents, administrators and specialists to coordinate individualized support for struggling students.
  • Intervened in crisis situations between students or students and teachers.
  • Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
  • Counseled students directly on course choices, schedules and study habits.
Application Processor/ Admin Assistant, 05/2020 - 05/2022
Lee County City, STATE,
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Obtained scanned records and uploaded into company databases.
  • Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Compiled statistical information for special reports.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
  • Prepared payroll documentation by entering data into cumulative payroll document.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Case Management, Customer Service Representative, 01/2020 - 05/2022
Lee Health City, STATE,
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Worked closely with patients to fill out paperwork and obtain necessary information in form of referrals and authorization overrides.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Updated patient financial information to promote accurate record keeping.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
CSR - Customer Service Representative, 10/2019 - 12/2021
Walmart City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Billing Specialist/Customer Service, 08/2017 - 08/2019
HealthPlan Services City, STATE,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Developed database systems to track billing and adjust claims.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Worked with team members and leadership to identify and develop process improvements.
  • Resolved reimbursement discrepancies by analyzing information and notifying manager.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Calculated premiums and established payment methods.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Offered patients information and assistance navigating insurance coverage.
  • Consulted with clients regarding financial histories and benefits needs.
  • Suggested additional policies such as disability insurance.
  • Explained coverage options to potential policyholders, answering questions or concerns.
Crew Member, 06/2015 - 07/2017
McDonald's City, STATE,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Assisted management with inventory control and stock ordering.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Explained current promotional information and items to patrons.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Stocked shelves and cases with new or transferred items.
  • Served food quickly for positive guest experiences.
  • Assisted patrons in making menu selections.
Education and Training
Associate: Arts, Expected in 05/2023
Florida SouthWestern State College - Fort Myers, FL
Status -
: , Expected in 04/2019
Lee County High School - Fort Myers, FL
Status -

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Resume Overview

School Attended

  • Florida SouthWestern State College
  • Lee County High School

Job Titles Held:

  • Customer Service Representative
  • Peer Mentor/Tutor
  • Application Processor/ Admin Assistant
  • Case Management, Customer Service Representative
  • CSR - Customer Service Representative
  • Billing Specialist/Customer Service
  • Crew Member


  • Associate

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