Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors. Skilled worker, brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Experienced Laborer with background working in multiple work settings. Skillfully build temporary structures, mix preparations and cut materials to meet job requirements. Good communication and problem-solving abilities.
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Creative Problem Solving
- De-escalation Techniques
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Verbal and Written Communication
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Cultural Awareness and Sensitivity
- Patient and Empathetic
- Computer Proficiency
- Strong Analytical and Problem Solving Skills
- Time Management
- Minor in Human Services.
- Mental Health Advocate
Branson, MO, 06/2021 - 09/2021
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Answered Many + inbound calls per day and directed to individuals or departments.
- Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
- Monitored merchandise received and shipped from facility in computer system.
- Directed junior staff in preparing outgoing and receiving incoming shipments.
- Maintained work areas in organized, safe and clean manner.
- Documented damaged, inaccurate or missing products and reported to management.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Wooster, OH, 11/2020 - 02/2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Checked and stocked inventory throughout facility to meet expected demands.
- Moved equipment and furniture to thoroughly clean space.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Maintained accountability for building keys, master keys and access cards.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Operated compactors and balers to discard cardboard boxes and trash.
- Gathered and emptied trash cans and disposed of bags.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Stored, used and disposed of cleaning chemicals and supplies.
- Dusted and wiped furniture and fixtures.
- Disposed of waste and gathered individual trash bags to place in receptacles.
North Indianapolis, IN, 10/2017 - 06/2019
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Protected patient data in alignment with HIPAA privacy protocols.
Served 12 years in the military with 2 combat deployments. Excellent leadership skills, exceled in the military. I Work well as a team member. I Am an empathetic and fair person.
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Resume Overview
School Attended
- Central Community College
Job Titles Held:
- Customer Service Representative
- Custodian
- Case Manager
Degrees
- Associate of Applied Science
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