LiveCareer-Resume

Customer Service Representative resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Retail sales customer service
  • Inbound and outbound calling
  • Call center experience
  • Problem-solving abilities
  • High-energy attitude
  • Product organization
Education and Training
Halls High School Halls, TN Expected in 05/2012 High School Diploma : - GPA :
Experience
Bass Pro Shops - Customer Service Representative
Chattanooga, TN, 03/2019 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Grove Bay Hospitality Group - Cashier
Miami, FL, 09/2017 - 01/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Bj's Wholesale Club, Inc. - Deli Clerk
Waterbury, CT, 06/2016 - 08/2016
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Cleaned utensils, dishes and glasses for customer use.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Accepted and processed cash, check, card and mobile payments, maintaining [Number]% accuracy rate.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.

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Resume Overview

School Attended

  • Halls High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Deli Clerk

Degrees

  • High School Diploma

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