Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Skills
Customer service abilities
Medical history documentation
Excellent work ethic
Training & Development
Verbal and written communication
Supervision
Relationship-Building
Patient Care
Treatment Planning
Patient Assessment
Multitasking abilities
Flexible & Adaptable
Good listening skills
Cultural awareness
Special Needs Understanding
Educational Activities
Crisis Response
Conflict Resolution
Emotional Support
Written Communication
Responsible
Leadership
First Aid/CPR
Sample and specimen collection
Specimen labeling procedures
Health education
Patient confidentiality
Recording data
Venipuncture
Medical Terminology
Work History
06/2022 to Current
Administrative AssistantBass Pro Shops – , , Barnesville, OH
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
06/2021 to 06/2022
Senior Support RepresentativeAlaska Denali Travel – , , Canton, OH
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Responded to inquiries from callers seeking information.
Scheduled and confirmed appointments and meetings for senior management team.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Developed campaigns and specific marketing strategies for clients.
Tracked key metrics and developed spreadsheets and data models.
Identified appropriate marketing channels and target customers for campaigns.
Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
Coordinated with social media, public relations and other teams to execute product introductions.
Planned marketing initiatives and leveraged referral networks to promote business development.
Monitored trends in social media, industry and competitive landscape to create new material.
Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
Maintained high level of understanding of industry standards and trends.
Joined business development meetings and supported market outreach plans to improve business development.
Developed annual account objectives and formalized client communications for communication of goals and plans.
Implemented account diagnostics, relationship analysis and engagement execution.
Enforced use of required processes and tools for partnership management.
Facilitated strategy development and planned with cross-functional teams.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Maintained filing system of current, prospective and future positions.
01/2021 to 06/2022
Server/BartenderBass Pro Shops – , , New Philadelphia, OH
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Noted special patron requests and followed up with kitchen to confirm delivery.
Checked identification for minimum age for sale of alcoholic beverages.
Kept register accurate through correct billing, payment processing and cash management practices.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kept track of event finances, initial deposits, due payments and final balances.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected orders and relayed them to bartenders quickly and accurately.
11/2019 to 01/2021
Customer Service RepresentativeUniversal Health Services – , , Wheeling, WV
Offered advice and assistance to customers, paying attention to special needs or wants.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
Responded to customer requests for products, services and company information.
Educated customers about billing, payment processing and support policies and procedures.
Met all customer call guidelines including service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Cross-trained and backed up other customer service managers.
11/2017 to 11/2019
Mental Health TechnicianCVS Health – , , Saint Clairsville, OH
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Charted on each patient daily.
Treated clients and families with respect and dignity.
04/2017 to 11/2018
Pharmacy Technician/Shift SupervisorCompany Name – , , Martins Ferry, OH
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Stocked, labeled and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated instructions to patients or caregivers.
Collected co-payments or full payments from customers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
Expected in to to
Associate’s Degree/Working Towards Bachelor’s: Business Administration And Management Kent State University - Kent, OH, GPA:
Expected in to to
Some College: Psychology Ohio State University - Columbus, OH GPA:
Expected in 11/2019 to to
Certification: Phlebotomy Ohio Phlebotomy Training Center - Steubenville, OH, GPA:
Expected in 05/2017 to to
License: Real Estate Hondros College - Hilliard, OH, GPA:
Expected in 05/2014 to to
High School Diploma: Union Local High School - Belmont, OH GPA:
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