Livecareer-Resume

Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Highly enthusiastic customer service professional with 1 year and 7 months client interface experience.

Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • High customer service standards
  • Employee relations specialist
  • Dedicated to process improvement
  • Strong problem solving ability
  • Service solutions expert
  • Conflict resolution proficiency
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Multi-channel contact center software
Accomplishments

Managed call flow with up to 30 calls in queue per hour.Exceeded corporate target for customer satisfaction for 19 months in a row.

Experience
Customer Service Representative, 09/2011 to 06/2013
Central Bancompany Columbia, MO,

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Packer, 06/2010 to 07/2010
Party City Centennial, CO,

Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Drafted a timescale for all jobs.Inspected finished products for quality and adherence to customer specifications.

Packer, 03/2010 to 04/2010
Party City Centereach, NY,
Education
High School Diploma: General Education, Expected in 2009
to
J.F. Webb High School - Oxford, NC
GPA:

Member of Yearbook Club, Coursework in Finance and Business Development, Coursework in Business, Marketing and Communications.

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75Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • J.F. Webb High School
Job Titles Held:
  • Customer Service Representative
  • Packer
  • Packer
Degrees
  • High School Diploma