Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Highly enthusiastic customer service professional with 1 year and 7 months client interface experience.
Managed call flow with up to 30 calls in queue per hour.Exceeded corporate target for customer satisfaction for 19 months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Drafted a timescale for all jobs.Inspected finished products for quality and adherence to customer specifications.
Member of Yearbook Club, Coursework in Finance and Business Development, Coursework in Business, Marketing and Communications.
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