Seeking a challenging position in which my professional and educational skills will be utilized to foster mutual growth. Operations management Process improvement Results-oriented Strong analytical skills. Ability to assess the priority and severity of issues Effective interpersonal and communication skills Detail oriented, flexible and able to multi-task Experience working in fast-paced environment Proficiency in Microsoft Windows (Word, Power Point, Excel, Access).
Customer Service Representative / DS02/2009 to CurrentRICOH Sutherland Asbill & Brennan LLP
Records and Intellectuals Property - IP Management Contracting with Law firm Creation of new files, following established procedures and data entry of all records into the client records management database (iManage RecordsManager).
Prepare records for offsite warehouse storages as necessary.
Handle sensitive and/or confidential documents and information.
Communicate with manager and client on job or deadline issues.
Audit Records for revisiting, reviewing, and improving the internal effectiveness and efficiency of a process and also evaluating and improving its value to the client.
Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines; Responds to advanced reference and research requests; Monitors and maintains records on requests for information and assistance; Identify trends in client needs that may exceed capability or capacity of existing systems, software and sources to fill; Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success; Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so; Analyzes facts and data to support sound, logical decisions regarding own and others' work.
High customer satisfaction rate.
Maintained effective working relationship with clients, sales, and production employees.
Responsible for production employees learning and development process.
Evaluated production performance to meet company standards.
Have direct involvement and handle complications, customer complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations.
Exhibit excellence in customer service and the ability to serve others.
Proactively build solid business relationships with strategic customers and partners.
Commit to continuous personal development.
Operations Analyst02/2001 to 12/2007Comcast TelecommunicationSilver Spring, MD
Identified issues, analyzed the data and information presented, made recommendations to top level management that will streamline the business process.
Also responded timely to questions/concerns regarding same.
Conducted internal data integrity and audit functions to ensure report accuracy.
Assisted systems in developing strategies to meet performance factors and customer satisfaction.
Supported the development of the Tri-County's capital budget by coordinating and collaborating with service area leaders and the facilities team.
Compiled daily, weekly, and monthly reports using Crystal Reporting, Seagate Info, and SRS PULSE reports for Prince George's, Montgomery, and Frederick counties, Washington DC, Telephony, Tri-County NOC, and VIP/Platinum.
Generated monthly NCTA reports for Prince George's and Montgomery counties and Washington DC per franchise agreements (outages & hours of operation).
Performed weekly and monthly reporting for Region to measure business performance.
Managed application changes in AIM database, SQL application management table and in all utilized reports making sure that numbers tie and service level guidelines are being observed.
Developed various reports as needed to support performance analysis for given studies and briefings.
8am report) Managed expectations of diverse project team members and works cross functionally to reach goals.
Train and coach new employees to maximize productivity.
Corporate Accountant03/2000 to 01/2001Smith Bucklin & Associate Inc
Audited, scanned and processed invoices for expenses and capital purchases received from vendors and associate personnel in accordance with established policies and procedures.
Audited customers' accounts using Platinum.
Handled association petty cash.
Prepared, reviewed, reconciled and filed various statements and ledgers in accordance with generally accepted accounting principles.
Maintained Database for 200 associations.
Verified and validated Data related to clients' accounts.
Assist systems in developing strategies to meet performance factors and customer satisfaction while reducing cost.